粤语客服
Shenzhen
Full-time
Corporate function / Support - Customer Service
1.负责接听公司香港官方客服电话、回复在线问询、及客户的跟踪与回访,与客户建立良好的关系; 2.负责香港地区客户关系管理,收集客户需求,及时反馈、协调、跟进处理,提升客户体验; 3.负责香港地区客户投诉的安抚及反馈处理; 4.负责维护客户资源,防止客户流失。
1.本科及以上学历,专业不限,有大型呼叫中心客服、售后客服,网络投诉客服经验者优先考虑; 2.普通话标准,粤语沟通表达流利,能看懂繁体字,且具备一定英文沟通能力者优先; 3.具有较强的服务意识和客户沟通协调能力,能有效处理日常客户的问询; 4.具体较强的学习及创新能力、高度的责任心、执行力及团队协作精神; 5.熟练掌握计算机使用技能,能运用网络和办公软件
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Tiger Brokers (Nasdaq: TIGR), founded in 2014, is a leading online brokerage with a focus on redefining global investing with technologies for the next generation.
Since our inception, the company has relentlessly offered a superior user experience to let everyone enjoy efficient and smart global investing, by bringing a multitude of quality financial products and services across brokerage, employee stock ownership plan (ESOP) management, investment banking, wealth management, investor community, and investor education in our pursuit of becoming a world-leading online brokerage.
We strive to elevate financial technology R&D to a new level. While we inherit the best traditions from the financial sector and blend them with the best minds of tech experts, we develop our own technology infrastructure—an aggregation that enables multi-currency trading of various products across markets, guaranteeing our reliable, secure, and scalable services are accessible to all with low latency.
Currently, we serve over 9 million users and 2 million account holders worldwide on our flagship platform “Tiger Trade”, own 59 licenses and qualifications in different markets, and have over 1,000 employees on the team in Australia, China, New Zealand, Singapore, and the US. In 2019, the company was listed on Nasdaq as UP Fintech Holding Limited under the ticker TIGR.
For more information about Tiger Brokers as a company, please visit itigerup.com. For inquiries, please contact press@tigerbrokers.com.