BOKE Technology Co., Ltd

投诉处理

BOKE Technology Co., Ltd  •  Onsite  •  4 hours ago
Apply
AI can make mistakes so check important info. Chat history is never stored.

Job Description

投诉处理

上海

全职

互联网 / 电子 / 网游

职位描述

岗位职责 1. 负责舆情投诉、日常客诉处理,包括但不限于舆情客诉、政府部门介入客诉等; 2. 负责客服团队升级客诉的处理与解决,主动联系客户,了解投诉详情,安抚情绪,提供合理解决方案,并形成数据报告; 3. 根据日常舆情与客诉处理中发现的问题,清晰分析客户诉求、业务痛点和优化点等,并跟进处理结果; 任职资格 1. 具备2年以上客诉处理经验,有游戏行业客诉处理经验加分; 2. 具备较强的问题判断和协调能力,面对突发客诉能保持良好的情绪管理和服务意识,耐心处理玩家投诉; 3. 具备较强的抗压能力、良好的沟通能力及文字书面表达能力。

投递

BOKE Technology Co., Ltd

About BOKE Technology Co., Ltd

Founded in 2010, based in Shanghai, Boke Technology Co., Ltd is an interactive entertainment company that has released more than 60 high-quality casual games, including Fish Hunter Champion, Roller Coaster Tycoon, etc. Our games have covered 200 countries and regions around the world with 500 million registered users and 40 million daily active users. At the same time, we have been awarded "Top 100 Chinese Internet Enterprises" for 6 consecutive years. In the future, we will actively promote the "Game+" concept, using game as the carrier to empower public welfare, medical care, education and other fields, let the game play more useful value to the society!

Industry
IT & Software
Company Size
201-500 employees
Headquarters
Shanghai, CN
Year Founded
2010
Website
boke.com
Social Media