Cider

电商客服

Cider  •  Onsite  •  2 hours ago
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Job Description

电商客服

广州

全职

职能 / 支持 - 客服

职位描述

  1. 负责通过小红书、天猫、微信小程序等多元化社交媒体平台,使用中文高效处理客户售中、售后咨询及退换货事宜,持续提升客户满意度; 2. 主动跟进客户需求,精准把握销售机会,促进订单转化; 3. 及时识别并反馈客户服务过程中的异常情况,协同上级及跨部门团队推动问题解决。

职位要求

  1. 大专及以上学历,具备出色的文字功底及办公软件操作技能,打字速度快; 2. 拥有出色的客户服务意识,具备优秀的应变能力与跨部门沟通协调能力; 3. 工作积极主动,服从安排,执行力强,能高效完成上级交付的任务; 4. 具有客服相关工作经验者优先考虑。

投递

Cider

About Cider

Beloved by young trendsetters and celebrities worldwide, Cider stands as one of the fastest-growing fashion brands today, with a following exceeding 7 million. Founded in 2020 and rooted in Los Angeles, we proudly serve customers in over 130 countries, offering a diverse range of styles from sizes XXS to 4XL. With our innovative smart fashion technology, Cider is leading the way towards a zero-inventory future, minimizing production waste without compromising quality. Our unique "Pick A Mood" collections transform everyday moods into captivating style statements, are capturing the attention of the next generation.

Industry
Fashion & Apparel
Company Size
51-200 employees
Headquarters
Los Angeles
Year Founded
2020
Social Media