电商客服主管
广州
全职
职能 / 支持 - 客服
职位描述
1.负责团队内部的的日常业务管理及工作分配,对相关的指标负责,并定期产出汇报数据和整改意见,优化团队分工及处理质量; 2.负责外包团队的日常运营管理,及各项指标监控; 3.负责团队成员的能力辅导及绩效考核; 4.协助上级设计客服系统及流程,提升整体客服效率; 5.协助上级设计推进相关需求的落实优化; 6.完成上级安排的其他任务。
职位要求
1.有2年以上客服管理经验,熟悉排班,客服流程优化及绩效考核等; 2.有相关的项目管理经验并执行落地; 3.有相关的平台经验,如独立站,AMZ,TT 等平台经验; 4.英语能力6级及以上,能熟练用英语交流; 5.有一定的AI 应用经历者优先。
投递

Beloved by young trendsetters and celebrities worldwide, Cider stands as one of the fastest-growing fashion brands today, with a following exceeding 7 million. Founded in 2020 and rooted in Los Angeles, we proudly serve customers in over 130 countries, offering a diverse range of styles from sizes XXS to 4XL. With our innovative smart fashion technology, Cider is leading the way towards a zero-inventory future, minimizing production waste without compromising quality. Our unique "Pick A Mood" collections transform everyday moods into captivating style statements, are capturing the attention of the next generation.