服务代表负责人—萧山
杭州
社招
全职
用户与服务 - 用户服务
大专及以上
3-5 年
职位描述
岗位职责: 监督、赋能服务中心服务代表落实维修服务体验标准; 管理及评估服务中心服务代表的服务体验执行情况及工作效率,并协助其进行弱项工作改善, 带领团队持续进步,提供最佳的维修服务体验; 及时处理因维修质量和服务所产生的用户反馈; 合理安排团队成员工作时间,确保按质按量完成各项工作; 确保团队员工遵守公司纪律、安全规范及法律法规。
职位要求
岗位要求: 28-40周岁,专科及以上学历,熟练使用各种办公软件; 持C1及以上驾照,两年以上实际驾龄,驾驶技术优秀; 良好的沟通与组织协调能力,优秀的服务意识和良好的抗压能カ; 3年以上中高端4S店售后服务经验,有2年及以上售后服务管理经验及团队管理经验;
投递

NIO is a pioneer and a leading company in the premium smart electric vehicle market. Founded in November 2014, NIO’s mission is to shape a sustainable and brighter future together. NIO aims to build a community starting with smart electric vehicles to share joy and grow together with users.
NIO designs, develops, jointly manufactures and sells premium smart electric vehicles, driving innovations in next-generation technologies in autonomous driving, digital technologies, electric powertrains and batteries. NIO differentiates itself through its continuous technological breakthroughs and innovations, such as its industry-leading battery swapping technologies, Battery as a Service, or BaaS, as well as its proprietary autonomous driving technologies and Autonomous Driving as a Service, or ADaaS.
NIO’s models for sale include the all-new smart electric flagship SUV ES8, the smart electric flagship coupe SUV EC7, the smart electric mid-large SUV ES7, the smart electric flagship sedan ET7, the all-new smart electric all-round SUV ES6, the all-new smart electric coupe SUV EC6, the smart electric mid-sized sedan ET5, and the smart electric tourer ET5T.