NIO

金融客服专员

NIO  •  Onsite  •  1 hour ago
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Job Description

金融客服专员

上海

社招

全职

用户与服务 - 运营管理

本科及以上

5-7 年

职位描述

1.通过电话、在线渠道受理用户各类业务咨询,做好相关记录及反馈工作,及时跟进处理结果。 2.受理用户投诉,提供合理可行的解决方案,并协同各部门推动问题闭环。 3.按时保质完成上级交办的其他工作。

职位要求

1.大专及以上学历 2.2年以上相关工作经验,有银行呼叫中心、汽车金融或租赁公司客服经验者优先 3.具备良好的情绪管理能力和抗压能力,能妥善处理用户负面情绪及突发投诉事件 4.工作认真负责,勤奋踏实,具备良好的服务意识和团队合作精神

投递

NIO

About NIO

NIO is a pioneer and a leading company in the premium smart electric vehicle market. Founded in November 2014, NIO’s mission is to shape a sustainable and brighter future together. NIO aims to build a community starting with smart electric vehicles to share joy and grow together with users.

NIO designs, develops, jointly manufactures and sells premium smart electric vehicles, driving innovations in next-generation technologies in autonomous driving, digital technologies, electric powertrains and batteries. NIO differentiates itself through its continuous technological breakthroughs and innovations, such as its industry-leading battery swapping technologies, Battery as a Service, or BaaS, as well as its proprietary autonomous driving technologies and Autonomous Driving as a Service, or ADaaS.

NIO’s models for sale include the all-new smart electric flagship SUV ES8, the smart electric flagship coupe SUV EC7, the smart electric mid-large SUV ES7, the smart electric flagship sedan ET7, the all-new smart electric all-round SUV ES6, the all-new smart electric coupe SUV EC6, the smart electric mid-sized sedan ET5, and the smart electric tourer ET5T.

Industry
Unknown
Company Size
5,001-10,000 employees
Headquarters
Jiading, CN
Year Founded
Unknown
Website
nio.com
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