售后服务顾问(服务体验)
扬州
社招
全职
用户与服务
大专及以上
3-5 年
职位描述
工作职责: -根据蔚来汽车服务流程负责车辆接待及交车工作并确保交车车辆完成所有服务诉求项目; -负责直接用户的最终售后服务满意度; -针对用户提出的个性化服务诉求,不断的改善服务流程,以满足用户诉求标准的不断提升; -及时响应并快速处理服务中心现场客户的服务诉求及抱怨-完成上级交代的其他任务。
职位要求
任职要求: -22-35周岁,专科及以上学历,熟练使用各种办公软件; -持C1以上驾驶证,驾驶技术熟练,无重大事故违章等不良记录; -有亲和力、沟通能力强、服务意识好、责任感强,普通话标准; -2年以上汽车后市场相关经验,有中高端4S店售后服务经验优先; -有事故理赔、车辆保险相关从业经验者优先;
投递

NIO is a pioneer and a leading company in the premium smart electric vehicle market. Founded in November 2014, NIO’s mission is to shape a sustainable and brighter future together. NIO aims to build a community starting with smart electric vehicles to share joy and grow together with users.
NIO designs, develops, jointly manufactures and sells premium smart electric vehicles, driving innovations in next-generation technologies in autonomous driving, digital technologies, electric powertrains and batteries. NIO differentiates itself through its continuous technological breakthroughs and innovations, such as its industry-leading battery swapping technologies, Battery as a Service, or BaaS, as well as its proprietary autonomous driving technologies and Autonomous Driving as a Service, or ADaaS.
NIO’s models for sale include the all-new smart electric flagship SUV ES8, the smart electric flagship coupe SUV EC7, the smart electric mid-large SUV ES7, the smart electric flagship sedan ET7, the all-new smart electric all-round SUV ES6, the all-new smart electric coupe SUV EC6, the smart electric mid-sized sedan ET5, and the smart electric tourer ET5T.