服务中心督导（贵阳）
贵阳
社招
全职
用户与服务 - 用户服务
大专及以上
5-7 年
职位描述
1.熟悉车辆、售后服务策略、售后服务标准、商务政策等,深刻理解公司服务理念及价值观,辅导授权合作伙伴业务开展,确保授权合作伙伴对蔚来策略、标准、政策的理解和执行,为用户提供无忧售后服务,确保维修时效、维修质量及维修服务体验; 2.了解授权合作伙伴的业务情况,包括但不限于人员结构、产能情记等; 3.对授权合作伙伴进行定期巡检,推动服务标准、服务要求日日常执行落地 4.支持授权合作伙伴业务运行,包括但不限于跨部门协调、弱项提是升等; 5.客诉处理。
职位要求
1.本科及以上学历,熟练使用各种办公软件; 2.持C1及以上驾照,两年以上实际驾龄,驾驶技术优秀; 3.良好的沟通与组织协调能力,优秀的服务意识和良好的抗压能力,学习适应能力较强 4.5年以上中高端4S店售后汽车后市场服务经理/售后主管管相关经验,日进场台次大于50台的门店 经验优先; 5.具备一定的业务分析及问题解决能力,有运营管理多家店的活潜质/能力优先 6.持有行业、主机厂认可的相关认证证书优先; 7.有事故理赔、车辆保险相关从业经验者优先。
投递
NIO is a pioneer and a leading company in the premium smart electric vehicle market. Founded in November 2014, NIO’s mission is to shape a sustainable and brighter future together. NIO aims to build a community starting with smart electric vehicles to share joy and grow together with users.
NIO designs, develops, jointly manufactures and sells premium smart electric vehicles, driving innovations in next-generation technologies in autonomous driving, digital technologies, electric powertrains and batteries. NIO differentiates itself through its continuous technological breakthroughs and innovations, such as its industry-leading battery swapping technologies, Battery as a Service, or BaaS, as well as its proprietary autonomous driving technologies and Autonomous Driving as a Service, or ADaaS.
NIO’s models for sale include the all-new smart electric flagship SUV ES8, the smart electric flagship coupe SUV EC7, the smart electric mid-large SUV ES7, the smart electric flagship sedan ET7, the all-new smart electric all-round SUV ES6, the all-new smart electric coupe SUV EC6, the smart electric mid-sized sedan ET5, and the smart electric tourer ET5T.
