道服网格负责人（中山）
中山
社招
全职
用户与服务
本科及以上
3-5 年
职位描述
1.道路服务体验管理：负责收集与梳理解决中山区域公司内各渠道的服务客诉及相关建议问题，协同网格负责人与大区/总部策略提供长短期解决方案，负责客诉的闭环，改善履约服务质量； 2.服务质量策略：根据区域内服务健康度，制定服务质量的抽检策略，并整合城市内外渠道资源达成质量有效性； 3.道服专员满意度：负责跟踪多业务服务标准与相关产品及物料的落地全流程，通过运营手段达成上下对齐，收集相关问题点并提供解决方案，对道服专员工作满意度（服务标准操作性与高体验文化氛围）负责； 4.用户关系与用户增长：搭建用户运营机制与用户增长策略，负责与新老用户建立友好且长期的互动关系同时收集用户建议并协同推进，通过用户运营建设核心用户池协助业务建设服务壁垒； 5.重点项目运营：负责时节/区域内限定的体验活动或项目的设计与承接，识别相关风险并规避，联结内外部资源，设计区域特色的主题或创新举办方式； 6.成本费用管控：管控区域内各服务项目（补给站、共创会、惊喜体验等）及创新服务的成本，并对服务投入做短期和长期的分析。
职位要求
1.完善区域内的服务管理运营机制 2.对片区用户满意度、低分率、及闭环效果负责 3.搭建并执行服务质量监督过程，为质量指标负责 4.搭建片区用户运营机制，对核心用户数量及用户增长负责 5.统筹区域内特定服务项目，负责相关项目指标
投递
NIO is a pioneer and a leading company in the premium smart electric vehicle market. Founded in November 2014, NIO’s mission is to shape a sustainable and brighter future together. NIO aims to build a community starting with smart electric vehicles to share joy and grow together with users.
NIO designs, develops, jointly manufactures and sells premium smart electric vehicles, driving innovations in next-generation technologies in autonomous driving, digital technologies, electric powertrains and batteries. NIO differentiates itself through its continuous technological breakthroughs and innovations, such as its industry-leading battery swapping technologies, Battery as a Service, or BaaS, as well as its proprietary autonomous driving technologies and Autonomous Driving as a Service, or ADaaS.
NIO’s models for sale include the all-new smart electric flagship SUV ES8, the smart electric flagship coupe SUV EC7, the smart electric mid-large SUV ES7, the smart electric flagship sedan ET7, the all-new smart electric all-round SUV ES6, the all-new smart electric coupe SUV EC6, the smart electric mid-sized sedan ET5, and the smart electric tourer ET5T.
