服务运营服务中台（成都）
成都
社招
全职
用户与服务
大专及以上
3-5 年
职位描述
1、日常维保预约跟进和分配，用户咨询服务跟进； 2、跟进区域内事故线索，重大事故现场支持，确保用户事故安心服务体验； 3、协调和管理区域调度运营相关事宜，确保达成蔚来售后区域各项业务指标要求； 4、承接总部下发的相关的各类标准&要求，及时同区域和门店拉通执行相关的策略、政策、标准落地等； 5、承接部门内部安排的其他工作事项。
职位要求
1、汽车相关大专及以上学历，熟练驾驶，熟练掌握各类办公软件，具备基础的数据统计分析能力； 2、3年以上高端汽车品牌售后相关工作经验，有服务顾问、保险事故处理相关从业经验者优先； 3、具备优秀的沟通表达、倾听理解及组织协调能力，服务意识极强，工作态度积极主动、责任心强，具备良好的抗压能力和问题处置能力； 4、学习能力突出，能够快速学习品牌售后服务理念、服务政策、服务标准及业务流程，适配复合型工作需求。
投递
NIO is a pioneer and a leading company in the premium smart electric vehicle market. Founded in November 2014, NIO’s mission is to shape a sustainable and brighter future together. NIO aims to build a community starting with smart electric vehicles to share joy and grow together with users.
NIO designs, develops, jointly manufactures and sells premium smart electric vehicles, driving innovations in next-generation technologies in autonomous driving, digital technologies, electric powertrains and batteries. NIO differentiates itself through its continuous technological breakthroughs and innovations, such as its industry-leading battery swapping technologies, Battery as a Service, or BaaS, as well as its proprietary autonomous driving technologies and Autonomous Driving as a Service, or ADaaS.
NIO’s models for sale include the all-new smart electric flagship SUV ES8, the smart electric flagship coupe SUV EC7, the smart electric mid-large SUV ES7, the smart electric flagship sedan ET7, the all-new smart electric all-round SUV ES6, the all-new smart electric coupe SUV EC6, the smart electric mid-sized sedan ET5, and the smart electric tourer ET5T.
