NIO

用户体验运营

NIO  •  Onsite  •  1 hour ago
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Job Description

用户体验运营

上海

社招

全职

用户与服务 - 运营管理

本科及以上

5-7 年

职位描述

  1. 分析用户换电行为数据,打通车机、站端、云端多触点,推动产品体验优化与迭代 2. 挖掘用户需求与体验痛点,主导体验方案设计、项目立项及跨部门落地 3. 定义产品体验标准,论证方案的合理性与价值,对齐用户体验与业务目标 4. 设计换电服务运营流程,沉淀标准化SOP,提升服务效率与一致性 5. 搭建核心运营指标体系,分析数据,建设并迭代数据看板

职位要求

本科及以上学历,5 年及以上To C产品运营 / 用户体验相关经验 具备强用户同理心与以用户为中心的产品思维,能深度洞察用户需求,平衡体验价值与业务目标 具备扎实的数据分析能力,可通过用户行为数据、运营数据定位问题、论证方案价值、评估迭代效果 1. 创新意识强,注重体验细节与品质,追求极致用户体验 2. 具备项目全管理能力,优秀的跨部门沟通与资源整合能力,可独立主导项目立项并推动落地 3. 英语听说读写流利,可作为工作语言开展沟通与文档输出优先 4. 有新能源汽车、互联网行业经验优先

投递

NIO

About NIO

NIO is a pioneer and a leading company in the premium smart electric vehicle market. Founded in November 2014, NIO’s mission is to shape a sustainable and brighter future together. NIO aims to build a community starting with smart electric vehicles to share joy and grow together with users.

NIO designs, develops, jointly manufactures and sells premium smart electric vehicles, driving innovations in next-generation technologies in autonomous driving, digital technologies, electric powertrains and batteries. NIO differentiates itself through its continuous technological breakthroughs and innovations, such as its industry-leading battery swapping technologies, Battery as a Service, or BaaS, as well as its proprietary autonomous driving technologies and Autonomous Driving as a Service, or ADaaS.

NIO’s models for sale include the all-new smart electric flagship SUV ES8, the smart electric flagship coupe SUV EC7, the smart electric mid-large SUV ES7, the smart electric flagship sedan ET7, the all-new smart electric all-round SUV ES6, the all-new smart electric coupe SUV EC6, the smart electric mid-sized sedan ET5, and the smart electric tourer ET5T.

Industry
Unknown
Company Size
5,001-10,000 employees
Headquarters
Jiading, CN
Year Founded
Unknown
Website
nio.com
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