NIO

能源调度技术支持(武汉)

NIO  •  Onsite  •  2 hours ago
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Job Description

能源调度技术支持(武汉)

武汉

社招

全职

用户与服务 - 用户服务

本科及以上

应届毕业生

职位描述

  1. 实时在线响应用户在使用加电服务中产生的咨询疑问,提升用户体验 2. 基于充换电安全及服务的监控、异常服务问题的响应和处理解决 3. 了解并处理初阶的设备故障问题 4. 基于异常故障问题的资源调度和协调 5. 能预判用户体验类问题,妥善沟通和处理用户各类诉求 6. 具有分析问题的能力,跟踪主要问题的结果,形成案例库进行定期分享 7. 推动产品部门进行优化迭代 8. 同步优化异常流程

职位要求

  1. 本科及以上学历,用户服务类岗位经验;良好的服务意识,能热情、周到、主动、耐心地为用户服务。具备处理投诉类优先,有车企工作经验者更佳 2. 沟通表达能力强,能与用户、运维及相关人员流畅沟通,及时处理突发事件的能力 3. 具有较强的分析解决问题的能力,思路清晰,考虑问题细致,熟练使用office软件 4. 敬业、吃苦耐劳,能适应倒班/夜班工作,愿意和公司共同长期发展 5. 良好的团队协作精神,愿意与人分享和承担

投递

NIO

About NIO

NIO is a pioneer and a leading company in the premium smart electric vehicle market. Founded in November 2014, NIO’s mission is to shape a sustainable and brighter future together. NIO aims to build a community starting with smart electric vehicles to share joy and grow together with users.

NIO designs, develops, jointly manufactures and sells premium smart electric vehicles, driving innovations in next-generation technologies in autonomous driving, digital technologies, electric powertrains and batteries. NIO differentiates itself through its continuous technological breakthroughs and innovations, such as its industry-leading battery swapping technologies, Battery as a Service, or BaaS, as well as its proprietary autonomous driving technologies and Autonomous Driving as a Service, or ADaaS.

NIO’s models for sale include the all-new smart electric flagship SUV ES8, the smart electric flagship coupe SUV EC7, the smart electric mid-large SUV ES7, the smart electric flagship sedan ET7, the all-new smart electric all-round SUV ES6, the all-new smart electric coupe SUV EC6, the smart electric mid-sized sedan ET5, and the smart electric tourer ET5T.

Industry
Unknown
Company Size
5,001-10,000 employees
Headquarters
Jiading, CN
Year Founded
Unknown
Website
nio.com
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