金融客服专员(可接受应届)
上海
社招
全职
职能与支持 - 财务金融
大专及以上
应届毕业生
职位描述
1.通过电话、在线渠道受理用户各类业务咨询,做好相关记录及反馈工作,及时跟进处理结果。 2.受理用户投诉,提供合理可行的解决方案,并协同各部门推动问题闭环。 3.按时保质完成上级交办的其他工作。
职位要求
1.统招大专及以上学历,专业不限,应届生可投递。 2.具备良好的情绪管理能力和抗压能力,能妥善处理用户负面情绪及突发投诉事件。 3.有客服、热线、保险、售后等服务类工作经历优先,无相关经验愿意学习也可。 4.工作认真负责,勤奋踏实,具备良好的服务意识和团队合作精神。
投递

NIO is a pioneer and a leading company in the premium smart electric vehicle market. Founded in November 2014, NIO’s mission is to shape a sustainable and brighter future together. NIO aims to build a community starting with smart electric vehicles to share joy and grow together with users.
NIO designs, develops, jointly manufactures and sells premium smart electric vehicles, driving innovations in next-generation technologies in autonomous driving, digital technologies, electric powertrains and batteries. NIO differentiates itself through its continuous technological breakthroughs and innovations, such as its industry-leading battery swapping technologies, Battery as a Service, or BaaS, as well as its proprietary autonomous driving technologies and Autonomous Driving as a Service, or ADaaS.
NIO’s models for sale include the all-new smart electric flagship SUV ES8, the smart electric flagship coupe SUV EC7, the smart electric mid-large SUV ES7, the smart electric flagship sedan ET7, the all-new smart electric all-round SUV ES6, the all-new smart electric coupe SUV EC6, the smart electric mid-sized sedan ET5, and the smart electric tourer ET5T.