服务代表实习生
福州
实习
用户与服务 - 用户服务
职位 ID:A106874
职位描述
1、熟悉公司车辆功能及使用,深刻理解公司服务理念和服务产品; 2、对用户的服务需求进行确认,并根据需求给出最优服务方案; 3、负责用户关系的维护,保证每位用户都能得到专业而有温度的售后服务; 4、负责车辆整体维修情况的把控及维修过程中的用户沟通,确保维修时效、维修质量、完工交付标准及维修服务体验; 5、协助用户处理车辆事故理赔事宜。
职位要求
1、本科及以上大三、大四同学,每周4天及以上出勤,汽车或机械相关专业优先; 2、对汽车行业、蔚来品牌、新能源技术具有极高的热情,有志于在汽车售后领域发展; 3、具有优秀的人际交往能力,谦虚好学、善于倾听; 4、持有C1及以上驾照,驾驶技术熟练者优先。
投递

NIO is a pioneer and a leading company in the premium smart electric vehicle market. Founded in November 2014, NIO’s mission is to shape a sustainable and brighter future together. NIO aims to build a community starting with smart electric vehicles to share joy and grow together with users.
NIO designs, develops, jointly manufactures and sells premium smart electric vehicles, driving innovations in next-generation technologies in autonomous driving, digital technologies, electric powertrains and batteries. NIO differentiates itself through its continuous technological breakthroughs and innovations, such as its industry-leading battery swapping technologies, Battery as a Service, or BaaS, as well as its proprietary autonomous driving technologies and Autonomous Driving as a Service, or ADaaS.
NIO’s models for sale include the all-new smart electric flagship SUV ES8, the smart electric flagship coupe SUV EC7, the smart electric mid-large SUV ES7, the smart electric flagship sedan ET7, the all-new smart electric all-round SUV ES6, the all-new smart electric coupe SUV EC6, the smart electric mid-sized sedan ET5, and the smart electric tourer ET5T.