用户运营/体验实习生
嘉兴
实习
用户与服务 - 用户服务
职位 ID：A124885
职位描述
1、通过与车主建立长期关系、及时沟通车主的用车问题、解决任何紧急需求或问题以及确保满足车主的需求，最终达成满意度的持续提升； 2、建立信任关系，为车主提供专属定制服务，提升专属感； 3、持续维护、活跃车主社群； 4、结合蔚来生活方式类活动、产品、线上线下触点，充分深挖自身所长所好，结合用户画像，引导用户与蔚来社区深入接触，不断提升用户粘性及活跃度； 5、使用用户关系管理系统做好车主情况的更新和分层管理； 6，通过用户发声各渠道快速响应用户问题，推进内部解决； 7，协助对接试驾、销售、交付、售后，换电等业务场景部门处理case并优化流。
职位要求
1、2025届在校本科及以上在校生； 2、具备较强的沟通能力及良好的服务意识，善于团队协作； 3、有想法，有趣，懂生活，具备用户运营/社群运营能力； 4、性格开朗，思维活跃，学习能力强，成长型心跳； 5、一周出勤3天以上，可持续实习3-6个月。
投递
NIO is a pioneer and a leading company in the premium smart electric vehicle market. Founded in November 2014, NIO’s mission is to shape a sustainable and brighter future together. NIO aims to build a community starting with smart electric vehicles to share joy and grow together with users.
NIO designs, develops, jointly manufactures and sells premium smart electric vehicles, driving innovations in next-generation technologies in autonomous driving, digital technologies, electric powertrains and batteries. NIO differentiates itself through its continuous technological breakthroughs and innovations, such as its industry-leading battery swapping technologies, Battery as a Service, or BaaS, as well as its proprietary autonomous driving technologies and Autonomous Driving as a Service, or ADaaS.
NIO’s models for sale include the all-new smart electric flagship SUV ES8, the smart electric flagship coupe SUV EC7, the smart electric mid-large SUV ES7, the smart electric flagship sedan ET7, the all-new smart electric all-round SUV ES6, the all-new smart electric coupe SUV EC6, the smart electric mid-sized sedan ET5, and the smart electric tourer ET5T.
