知识
充分了解宜家的企业形象、核心价值观以及为大众创造更美好日常生活的愿景
具备宜家产品和服务的专业知识以及家居设计的基本知识
深入了解各渠道的远程顾客常见行为以及远程顾客互动
了解如何衡量个人绩效及其对于实现业务目标的作用
熟悉宜家品牌形象、沟通基调以及各渠道的沟通要求
熟悉宜家销售技巧和销售指导
了解相关销售和服务流程
对相关的英格卡系统和工具有基本的认识
具备熟练的数据/计算机水平
动力
以实践和分享宜家的企业文化和价值观作为动力
热衷于接待顾客
对销售和实现目标充满热情
对于团结一致实现团队的共同目标充满热情
愿意使用远程互动技术,在快节奏和面向未来的远程环境中工作
对学习知识充满热情,并渴望不断发展
技能
强烈的业务思维,能够以礼貌、友好和值得信赖的方式引导销售
能够与他人进行团队协作,愿意交流知识和见解
优秀的销售技能,具备根据渠道调整沟通的能力
能够在充满活力的零售环境中使用现代工具和系统,同时处理多项任务
能够用当地语言在各渠道准确、自信、清晰地沟通
在所有远程渠道(包括实时视频通话)提供优质的顾客服务,以确保卓越的顾客体验,进而建立顾客对宜家品牌的信任
提供家居解决方案,每次接待顾客时,展现业务理念和出色的销售技巧,以最大限度提高销售
接待顾客时,运用远程主动销售技巧来促进增长,维持长期持续盈利
引导销售和顾客服务,平衡顾客需求和业务目标
提供意见,参与制定和努力实现个人目标,确保个人目标符合且有助于实现公司、职能部门和团队目标
积极了解有关宜家产品系列和服务的信息,以掌握最新的商业重点和活动,并保持引导销售的能力
提供有关数据改进需求的反馈,以便所有员工具备所需知识,以满足顾客需求
将宜家的社会和环境承诺付诸实践,以促进可持续发展
获取相关的顾客洞察,帮助其他英格卡部门改善顾客体验
RCMP是宜家全新的全渠道零售系统的组成部分,旨在于RCMP(包括售前和售后服务新时代,推动并实现可持续的飞速增长。
无论何时何地,当顾客希望与宜家员工远程联系时,它能提供支持并推动成果,以实现简单、特别且无缝的沟通体验。

ONE BRAND, MANY COMPANIES AND MANY, MANY PEOPLE
We’re a diverse group of down-to-earth, straightforward people with a passion for home furnishing. We come from all over the world, but we share an inspiring vision: “to create a better everyday life for the many people”.
How we realise this vision is based on our shared humanistic values. These values are the foundation of our work and our inclusive, open and honest culture where you can be yourself. Our culture is based on the spirit of togetherness, enthusiasm and fun. And we’re always looking for people who share our positive attitude and values.
IKEA unites thousands of co-workers and hundreds of companies with different owners, all over the world, organised in a franchise system. It’s one brand but it reaches millions of hearts and homes.
ABOUT INTER IKEA GROUP
The purpose of Inter IKEA Group is to secure continuous improvement, development, expansion and a long life of the IKEA Concept. It has three core businesses: Franchise, Range & Supply and Industry.
• Inter IKEA Systems B.V. is the owner of the IKEA Concept and the worldwide IKEA franchisor. The assignment is to continuously develop the IKEA Concept and to ensure its successful implementation in existing and new markets. 11 different groups of companies own and operate IKEA sales channels under franchise agreements with Inter IKEA Systems B.V. A large group of franchisees are owned & operated by INGKA Group. Inter IKEA Systems B.V. also assigns different IKEA companies to develop range, supply and communication.
• IKEA Range & Supply is responsible for developing and supplying the global IKEA range. This means working with the whole value chain: from the needs and wants of the many people, through product development and the sourcing of raw materials, to a product’s end-of-life.
• IKEA Industry is the largest producer of wooden furniture in the world and manufactures wood-based furniture for the IKEA product range. We can offer a wide variety of exciting roles and assignments - from product development to production and from distribution and store design to interior design. And much, much more! And we’re always looking for people who have the desire to learn and grow professionally right along with our business.
We can offer a wide variety of exciting roles and assignments - from product development to production and from distribution and store design to interior design. And much, much more! And we’re always looking for people who have the desire to learn and grow professionally right along with our business.