服务管家（西南）
成都、昆明
全职
营销服板块
职位描述
1、城市服务中心售后客户接待人员，负责线上线下客户预约工作，相应客户预约需求 2、按标准服务流程接车 ，现场接待客户 ，确保车辆按时交车，保证客户满意度 3、统筹维修人员，组织排班-派单工作，并监督整个维修流程 4、及时响应 客户现场或线上的售后服务相关需求，协助处理客户投诉或上报升级投诉 5、协调现场人员与车辆秩序
职位要求
1、大专及以上学历优先 2、1年以上的驾驶经验，汽车售后服务行业经验优先，形象气质、服务意识佳 3、具备服务顾问经验，熟悉车辆维修流程，具备一定车辆诊断与维修常识或直接维修经验者优先，具备较强的安全生产意识 4、较强的数据分析能力，报告制作能力，熟练使用数据分析工具 5、较强的沟通及团队合作能力 6、以客户为导向，具备良好的客户投诉处理经验和能力 7、对小鹏汽车的品牌/产品/文化高度认同。
投递
XPeng is a leading Chinese Smart EV company that designs, develops, manufactures, and markets Smart EVs that appeal to the large and growing base of technology-savvy middle-class consumers. Its mission is to drive Smart EV transformation with technology and data, shaping the mobility experience of the future. In order to optimize its customers’ mobility experience, XPeng develops in-house its full-stack advanced driver-assistance system technology and in-car intelligent operating system, as well as core vehicle systems including powertrain and the electrical/electronic architecture. XPeng is headquartered in Guangzhou, China. In 2021, the Company established its European headquarters in Amsterdam, along with other dedicated offices in Copenhagen, Munich, Oslo, and Stockholm.The Company’s Smart EVs are mainly manufactured at its plant in Zhaoqing and Guangzhou，Guangdong province.
For more information, please visit https://heyxpeng.com.
