CHANEL

改衣工坊营运经理(北京)

CHANEL  •  People’s Republic of China (Onsite)  •  17 hours ago
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Job Description

岗位使命

作为改衣工坊营运经理,您将负责制定并持续推动中国区改衣与裁缝服务的最高质量标准。通过全面提升内部裁缝团队的技术能力,为客户打造卓越的“完美合身(Perfect Fit)”体验,强化品牌在奢侈品服务领域的专业定位。

在此基础上,您将从日常运营与团队管理逐步拓展职责范围,涵盖人力及资源的端到端规划、预算管理、跨区域能力建设,以及多方关键利益相关者的协同对齐。您的核心使命是打造一支高绩效改衣团队,支持新品上市、VIP客户活动及重要项目落地,并进一步推动成衣(RTW)业务的持续增长。

核心职责

  1. 专业技术与质量管理(改衣专业能力)
  • 建立并执行改衣工坊统一的高标准改衣质量体系,监督并确保运营效率与交付质量的一致性;
  • 整合新品系列的改衣技术、最佳实践及操作经验,将标准化技术能力在全国各地裁缝团队中推广与传承,确保负责团队与全国服务质量统一;
  • 与改衣发展经理(ADM)及改衣培训师协同,基于意大利工坊标准与要求,开发与提升针织类(Knitwear)改衣技术能力。
  1. 业务管理与运营绩效(业务影响)
  • 负责改衣工坊日常改衣排期管理,合理设定任务优先级,以提升整体运营效率;
  • 通过教练式管理方式,赋能裁缝团队提升面向客户的“完美合身”服务能力,以卓越试衣体验支持成衣业务增长并提升客户忠诚度;
  • 负责全周期成本管理,包括成本跟踪与监控,确保在既定预算框架内实现高效运营。
  1. 团队领导与人才发展(人员管理)
  • 为所负责改衣工坊裁缝团队设定清晰且可量化的KPI指标,识别高潜人才,监督团队日常表现,并定期开展绩效反馈与评估;
  • 及时解决排班冲突及现场运营问题,优化导师制与学徒带教体系,系统性提升现有裁缝及新学徒的能力;
  • 打造高凝聚力、高协作的团队文化,加强跨区域团队协同与知识共享,推动全国服务与技术标准统一。
  1. 跨职能及全球协同管理(Stakeholder Management)
  • 作为改衣工坊核心对接窗口,与关键内部团队紧密协同,包括精品店裁缝及CHANEL & Moi相关负责人、Les Ateliers团队、改衣发展经理(ADM)及培训师;
  • 对齐服务标准、培训方案及运营需求,确保整体改衣体系高效运转并持续优化。

任职要求与核心能力(我们希望您)

  • 具备搭建并推动高标准改衣质量体系的能力,能够指导裁缝提升专业技术水平,并具备扎实的团队管理能力;
  • 具备以客户为导向的思维,通过专业试衣服务支持一线零售业务增长;
  • 具备支持VIP客户(VIC)试衣活动及高端服务场景的相关经验;
  • 具备优秀的排期管理与任务优先级规划能力,熟悉运营KPI管理及库存管理;
  • 能够进行跨区域人力规划,优化资源配置,并具备部门预算与成本管理经验;
  • 擅长制定团队绩效指标,监控员工表现并有效解决内部工作冲突;
  • 具备设计与实施内部导师培养体系的能力,推动裁缝人才培养与保留;
  • 善于营造团队凝聚力,推动跨区域协作与知识共享;
  • 具备优秀的跨部门沟通能力,能够与不同内部团队高效协作;
  • 优先考虑具备与全球专业团队沟通经验者,能够理解国际品牌标准并在本地落地统一改衣规范。
CHANEL

About CHANEL

Chanel is a private company and world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to exceptional craftsmanship and offering high-end creations. Chanel employs more than 32,000 people worldwide.​

As part of this, the House promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation.​

Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people.​

Chanel is committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.​

Industry
Fashion & Apparel
Company Size
10,000+ employees
Headquarters
London, GB
Year Founded
Unknown
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