NIO

售后服务支持(杭州)

NIO  •  Onsite  •  19 hours ago
Apply
AI can make mistakes so check important info. Chat history is never stored.

Job Description

售后服务支持(杭州)
杭州
社招
全职
用户与服务
本科及以上
3-5 年
职位描述
1. 对区域内各项服务数据进行分析拆解,提供数据基础,协助提升服务体验执行情况及工作效率
2. 根据运营需求,对区域内各类用户服务需求做响应,并对服务资源做管理及合理分配
3. 区域内全渠道反馈案件的管理及闭环跟进
4. 协助区域门店更好的完成事故案件的全流程跟进服务,及合作保司理赔标准的落实
5. 其他区域内维修服务过程中需支持的工作事项
职位要求
1. 25-40周岁,本科及以上学历
2. 熟练使用MS Office,具备一定的数据分析能力
3. 良好的沟通与组织协调能力,优秀的服务意识和良好的抗压能力
4. 2年以上汽车后市场相关经验,有中高端4S店售后服务经验优先
投递
NIO

About NIO

NIO is a pioneer and a leading company in the premium smart electric vehicle market. Founded in November 2014, NIO’s mission is to shape a sustainable and brighter future together. NIO aims to build a community starting with smart electric vehicles to share joy and grow together with users.

NIO designs, develops, jointly manufactures and sells premium smart electric vehicles, driving innovations in next-generation technologies in autonomous driving, digital technologies, electric powertrains and batteries. NIO differentiates itself through its continuous technological breakthroughs and innovations, such as its industry-leading battery swapping technologies, Battery as a Service, or BaaS, as well as its proprietary autonomous driving technologies and Autonomous Driving as a Service, or ADaaS.

NIO’s models for sale include the all-new smart electric flagship SUV ES8, the smart electric flagship coupe SUV EC7, the smart electric mid-large SUV ES7, the smart electric flagship sedan ET7, the all-new smart electric all-round SUV ES6, the all-new smart electric coupe SUV EC6, the smart electric mid-sized sedan ET5, and the smart electric tourer ET5T.

Industry
Unknown
Company Size
5,001-10,000 employees
Headquarters
Jiading, CN
Year Founded
Unknown
Website
nio.com
Social Media