Bambu Lab

产品经理(售后服务)

Bambu Lab  •  Onsite  •  18 hours ago
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Job Description

产品经理(售后服务)
深圳
全职
产品
热招职位
职位描述
1、深入理解售后业务现状与痛点,制定售后产品中长期规划,对齐业务目标;
2、主导线下售后服务网络(含服务商维修体系)的系统建设,包括服务商管理,网点管理,维修工单、结算管理等;
3、负责C端用户售后体验的产品设计,覆盖报修入口、进度查询、退换货、满意度等全流程;
4、作为核心协同节点,联动客服、供应链、IT研发及其他产品团队,确保需求高质量落地;
5、持续追踪数据与用户反馈,识别系统瓶颈,驱动产品优化与业务提效。
职位要求
1、全日制本科及以上学历;
2、具备3年以上产品经理工作经验,有售后、客服或工单系统相关产品经验;具备较强的产品规划能力,能从业务目标出发制定清晰的产品路线图;
3、需求分析逻辑清晰,能高效将业务问题转化为可执行的产品方案;跨部门协同能力突出,有在多团队、多利益方环境中推动复杂项目落地的经验;
4、能够熟练应用AI工具进行产品文档的高效高质量输出,有较好的英文读写能力。
加分项:
1、有3C硬件或消费电子行业背景;
2、熟悉ERP系统或有相关产品设计经验;
3、有代理商/渠道服务体系相关产品经验。
投递
Bambu Lab

About Bambu Lab

Bambu Lab is a consumer tech company focusing on desktop 3D printers. Its state-of-the-art 3D printers offer a feature-rich first-class experience for a global community of 3D printing makers, aiming to break the barriers between the digital and physical worlds and bring creativity to a whole new level. Bambu Lab sells its 3D printers, filaments, and accessories on its official website, serving customers across 30+ countries.

Our Team

Our story started with the gathering of a team of 3D printing fans, who are also expert engineers in robotics, artificial intelligence, materials science, and internet industries. Our team is experienced in building high-tech products that bring positive impacts to the world. From the start, we have been dedicated to making cutting-edge technology affordable with advanced know-how and high production quality. We see ourselves as part of the ecosystem and are delighted to learn from and share knowledge with the 3D printing community. Our team's passion lies also in the commitment to creating the next generation of eco-friendly 3D printers - pushing the industry toward a future with a much lower carbon-footprint.

Industry
Hardware & Semiconductors
Company Size
51-200 employees
Headquarters
深圳市, CN
Year Founded
2020
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