SONGMICS HOME

英语客户关系管理

SONGMICS HOME  •  Onsite  •  18 hours ago
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Job Description

英语客户关系管理
郑州
社招
全职
咨询 / 法律 / 教育 / 科研 - 职能 / 支持
职位描述
1、售前、售中问题解答:通过邮件回复客户的咨询,解答关于产品特性、订单信息、物流状态等问题;
2、售后问题处理:跟踪处理客户投诉和问题,及时提供解决方案并跟进处理进展;
3、信息反馈:识别问题类型并准确分类;与其他部门密切合作,及时反馈客户意见和问题;
4、账户绩效维护:遵守平台规则,保持账号良好运行状态;
职位要求
职位要求:
1、本科及以上学历,有海外留学经验优先;
2、英语语专四及以上,能顺畅进行书面沟通;
3、具备服务意识和责任心,保持耐心,能够识别客户需求并提供有效解决方案;
4、具备团队合作精神,能够通过部门内部协同或者跨部门协同解决问题;
有相关客服工作经验者优先考虑,熟悉家居产品领域者尤佳。
薪资福利:
1、薪资待遇:薪资高于行业平均水平,竞争力底薪+全勤奖+绩效奖金+年终奖+其它。
2、福利待遇:
(1)保险保障:五险一金、年度免费体检等,为您提供全方位的保障和服务;
(2)团队建设:户外集体游、拓展训练、月度生日会、协会/社团活动、部门团建、年会等;
(3)带薪假期:带薪年假、婚假、产假、陪产假、哺乳假等;
(4)礼品礼金:(端午、中秋、春节)节日礼品、生日福利、婚育礼金、过节费、内推奖金等;
(5)其他福利:室内运动室、餐补、下午茶、音乐时间、内部团购、出国考察等。
3、培训机制:
人才培养机制:一对一导师制;职业素养类、专业技能类、通用管理类、拓展游戏类等丰富的学习培训项目。
4、工作时间:
双休,9:00-18:00,试用期3个月。
投递
SONGMICS HOME

About SONGMICS HOME

SONGMICS HOME was founded in 2010 as the global-leading furniture manufacturer, delivering good-quality products to global consumers. We proudly host three major product brands including SONGMICS for home furnishings, VASAGLE for stylish furniture, and Feandrea for pet supplies. With the mission of “Complete Your Dream Home”, SONGMICS HOME strives to provide global consumers with stylish and valuable furnishing products. Together with an efficient experience, SONGMICS HOME is enabling everyone to effortlessly create their dream homes.

To date, our products have successfully entered more than 70 countries and regions, including Europe, North and Central America, and Asia, serving over 20 million families worldwide.

Industry
Manufacturing & Production
Company Size
201-500 employees
Headquarters
Rancho Cucamonga, California
Year Founded
2010
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