监督客房部工作人员，确保客人得到及时和礼貌的服务。
监督客房部工作人员，确保客房，特别是会员、熟客和其它贵宾的客房得到特别重视。
除与工程部和洗衣房进行沟通外，还要向其它业务部门，特别是确保前厅部了解准确的客房状况。
定期对所有客房区域进行视察，以确保家具、设施和设备按要求得到良好的清洁、修缮、保养和更换和整修。
对所有直属下级的仪容仪表、守纪情况和工作效率进行评估。如有必要，可直接采取纠正措施。
跟进日常所提及的其他需要跟进的客房部的日常事务。
与行政副管家一起管理例行清扫活动，包括春季大清扫等。
监督客房部各项标准和工作程序的执行。
确保及时为客人提供洗衣服务并送还。
协调特别项目(如参观客房，除虫，窗户和地毯的清洁，客房供应量)。
处理客人所有的特殊要求。
确保部门内工作的一致性。
确保具有客房类型，设计和设施的全面知识。
进行交接班说明，确保了解酒店的工作和运营需求。
履行上级分派的其他职责。
IHG Hotels & Resorts [LON:IHG, NYSE:IHG (ADRs)] is a global hospitality company, with a purpose to provide True Hospitality for Good.
With a family of 19 hotel brands and IHG One Rewards, one of the world's largest hotel loyalty programmes, IHG has over 6,300 open hotels in more than 100 countries, and a development pipeline of over 2,000 properties.
Luxury & Lifestyle: Six Senses Hotels Resorts Spas, Regent Hotels & Resorts, InterContinental Hotels & Resorts, Vignette Collection, Kimpton Hotels & Restaurants, Hotel Indigo
Premium: voco hotels, HUALUXE Hotels & Resorts, Crowne Plaza Hotels & Resorts, EVEN Hotels
Essentials: Holiday Inn Express, Holiday Inn Hotels & Resorts, Garner hotels, avid hotels
Suites: Atwell Suites, Staybridge Suites, Holiday Inn Club Vacations, Candlewood Suites
Exclusive Partners: Iberostar Beachfront Resorts
InterContinental Hotels Group PLC is the Group's holding company and is incorporated and registered in England and Wales. Approximately 345,000 people work across IHG's hotels and corporate offices globally.
Visit us online for more about our hotels and reservations and IHG One Rewards. To download the IHG One Rewards app, visit the Apple App or Google Play stores.
