Xiaomi Technology

服务体验负责人

Xiaomi Technology  •  Onsite  •  4 hours ago
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Job Description

服务体验负责人
北京
社招
全职
职位 ID:A180414A
职位描述
1. 负责小米服务体验体系搭建与运营,设计端到端的用户旅程地图,识别断点和痛点,建立体验问题分级分类标准和闭环管理流程
2. 跨部门推动改善,牵头跨部门、跨体系体验问题改善,建立跨部门体验问题升级和响应机制,定期输出用户洞察分析和体验洞察报告
3. 主导体验管理工具平台建设,推动体验管理流程产品化、系统化,推动体验数据与业务流的打通
4. 体验团队组建和管理,体验人才的识别和培养,建立方法论体系和人才沉淀
职位要求
1、客户洞察能力:具备敏锐的洞察力,能够从客户反馈中提炼出关键信息,理解客户的需求、痛点和期望,为产品和服务优化提供有价值的建议。
2、沟通与推动能力:拥有出色的沟通和推动能力,能够与不同部门(如产品、销售、服务、市场等)进行有效的沟通和协作,推动客户反馈问题的解决和改进措施的落地。
3、项目管理能力:具备项目管理经验,能够独立负责体验项目的策划、执行和跟进,确保项目按时、高质量完成。
4、背景及工作经验:本科及以上学历,8年以上客户体验管理、市场调研、数据分析或相关领域工作经验。手机、家电或互联网行业优先。
投递
Xiaomi Technology

About Xiaomi Technology

Xiaomi Corporation was founded in April 2010 and listed on the Main Board of the Hong Kong Stock Exchange on July 9, 2018 (1810.HK). Xiaomi is a consumer electronics and smart manufacturing company with smartphones and smart hardware connected by an IoT platform at its core.

Embracing our vision of “Make friends with users and be the coolest company in the users’ hearts”, Xiaomi continuously pursues innovations, high-quality user experience and operational efficiency. The company relentlessly builds amazing products with honest prices to let everyone in the world enjoy a better life through innovative technology.

Xiaomi is one of the world's leading smartphone companies. The company has also established the world’s leading consumer AIoT (AI+IoT) platform,reached 558 million smart devices connected to its platform (excluding smartphones,laptops and tablets) as of September 30 2022. Xiaomi products are present in more than 100 countries and regions around the world. In August 2022, Xiaomi was included in the Fortune Global 500 list for the fourth year in a row, ranking 266th. The company is the fastest-rising Chinese technology conglomerate during the four-year period.

Xiaomi is a constituent of the Hang Seng Index, Hang Seng China Enterprises Index, Hang Seng TECH Index and Hang Seng China 50 Index.

Industry
IT & Software
Company Size
10,000+ employees
Headquarters
Beijing, CN
Year Founded
2010
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