XPENG

海外售后服务专员/主管

XPENG  •  Onsite  •  7 hours ago
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Job Description

海外售后服务专员/主管
广州
全职
海外业务板块
职位描述
1、新车上市服务筹备:参与新市场/新车型上市服务能力建设,制定服务策略与商务政策,确认保养标准、维修工时定价及网点布局,跟踪工具设备与系统账号就绪,保障新车成功上市;
2、经销商服务运营管理:协助经销商服务能力评估与合同谈判,监督服务标准导入与落地执行;提供备件、培训、索赔等支持,收集运营数据并推动改进;
3、服务体验与满意度提升:负责客户满意度调研与反馈处理,推动重大投诉闭环解决;推广数字化与智能化服务方案,引导服务模式持续升级;
4、售后数字化系统建设:参与海外售后系统业务规划与落地,覆盖总部-子公司-终端三级管理;对接IT团队推动功能上线,搭建BI看板实现关键指标实时监控。
职位要求
1、本科及以上学历,车辆工程、机械、自动化、计算机、统计、国贸、工商管理等相关专业优先;
2、有汽车海外售后、新车上市或数字化项目实习/项目经验者优先;了解海外售后市场及业务流程;
3、沟通协调与资源整合能力强,善于跨部门协作;
4、具备创新意识,熟练使用主流AI工具辅助数据分析与方案呈现;
5、英语流利,可作为工作语言,接受海外出差。
投递
XPENG

About XPENG

XPeng is a leading Chinese Smart EV company that designs, develops, manufactures, and markets Smart EVs that appeal to the large and growing base of technology-savvy middle-class consumers. Its mission is to drive Smart EV transformation with technology and data, shaping the mobility experience of the future. In order to optimize its customers’ mobility experience, XPeng develops in-house its full-stack advanced driver-assistance system technology and in-car intelligent operating system, as well as core vehicle systems including powertrain and the electrical/electronic architecture. XPeng is headquartered in Guangzhou, China. In 2021, the Company established its European headquarters in Amsterdam, along with other dedicated offices in Copenhagen, Munich, Oslo, and Stockholm.The Company’s Smart EVs are mainly manufactured at its plant in Zhaoqing and Guangzhou,Guangdong province.

For more information, please visit https://heyxpeng.com.

Industry
Automotive & Mobility
Company Size
1,001-5,000 employees
Headquarters
Guangzhou, CN
Year Founded
2014
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