iQIYI.com

客服专员

iQIYI.com  •  Onsite  •  3 hours ago
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Job Description

客服专员
重庆
社招
全职
客服、审核与运营支持 - 客服
职位 ID:A258475
职位描述
- 通过接听电话受理客户查询、客户建议及客户投诉等服务;
- 通话中能及时发现来电客户的需求及意见,并记录相关信息;
- 为客户提供优质服务,能提供完整准确的解决方案,第一时间解决客户问题。
职位要求
- 大专及以上学历,有相关经验优先;
- 具有良好的口语表达能力,普通话标准;
- 打字40字/分以上,并能熟练操作办公软件;
- 具备较强的学习能力,能快速学习相关业务知识;
- 具备较强的耐心和包容心,良好的服务意识和团队合作意识。
上班时间:9:00-18:00、16:00-24:00(上五休二,轮休,晚班报销打车费用)
投递
iQIYI.com

About iQIYI.com

Launched on April 22, 2010, iQIYI is known for its high standards for quality, as well as its youthful and stylish branding. iQIYI has since achieved worldwide popularity and built up a massive userbase, allowing the company to constantly innovate across all areas of its business: technology, content, marketing and product development.

iQIYI listed on NASDAQ on March 29, 2018, with the ticker symbol of “IQ”. The company’s comprehensive entertainment ecosystem provides users with services such as e-commerce, comics, literature, online games, ticket sales and short videos. We have a diversified business model, and are leading power in China’s online video industry.

Vision

To Be a Great Tech-based Entertainment Company

Brand Keywords

Quality Youth Style

Corporate Culture

Think Simple & Act Direct

Industry
IT & Software
Company Size
1,001-5,000 employees
Headquarters
北京市, CN
Year Founded
2010
Website
iqiyi.com
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