职位描述

1.对接菲律宾安装商客户, 包含大客户群组，邮件和上门，帮助客户进行系统安装、调试、售后和运维，及时响应客户请求，解决大客户技术问题，各任何产品诉求。Interface with installer clients in Philippine, including key account groups. Handle email communications and on-site visits, assist clients with system installation, commissioning, after-sales service and operation & maintenance. Respond promptly to customer requests, resolve their technical issues, and address all product-related demands.2.故障分析和报告：收集和分析与系统故障相关的数据，以确定潜在问题和趋势。准备详细的故障分析报告供内部团队参考，并提供改进建议。Fault Analysis and Reporting: Collect and analyze system fault-related data to identify potential problems and trends. Prepare detailed fault analysis reports for internal teams' reference and provide improvement recommendations.3.汇编和总结产品质量问题：收集产品要求和对质量问题的反馈，并将这些信息传达给质量和内部产品团队，以推动产品改进。Compilation and Summary of Product Quality Issues: Gather product requirements and feedback on quality problems, then communicate this information to the quality and internal product teams to drive product improvements.4. 编写售后文档以及培训文档，培训内部成员和外部各大客户安装商。Compose after-sales documentation and training materials, and provide training to internal staff as well as external installers of major clients.5. 定期拜访大客户，总结目前产品问题点，建议和需求，反馈内部进行产品优化和问题解决。Conduct regular visits to key accounts, summarize current product issues, suggestions, and requirements, and feed them back internally to facilitate product optimization and problem resolution.

职位要求

任职资格：Qualifications:1. 常驻菲律宾。Based in Philippine. 2. 电气工程、能源工程或相关专业学士或以上学历。Bachelor's degree or above in Electrical Engineering, Energy Engineering, or related majors.3. 有储能行业经验者优先，特别是有太阳能逆变器经验者优先。优秀应届毕业生也将被考虑。Experience in the energy storage industry is preferred, especially experience with solar inverters. Outstanding fresh graduates will also be considered.4. 分析技能和故障排除技能。Strong analytical skills and troubleshooting capabilities.5. 客户支持和客户服务技能。Customer support and client service skills.6. 优秀的书面和口头沟通能力，流利的英语口语。Excellent written and verbal communication skills, with fluent spoken English.7. 具有团队合作能力，能够与其他部门合作解决复杂的技术问题。
Good teamwork skills, capable of collaborating with other departments to solve complex technical problems.8. 必须是一个快速学习者，能够快速掌握新事物和新工具，并愿意学习。Must be a fast learner, able to quickly grasp new things and tools, and willing to learn.