XPENG

服务管家(上海大区)

XPENG  •  Onsite  •  1 day ago
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Job Description

服务管家(上海大区)
上海
全职
营销服板块
职位描述
工作职责:
1、严格按照小鹏汽车标准服务流程要求开展工作;
2、及时热忱的接待客户,并对其负责接待的客户进行全程服务;
3、提供客户咨询服务,了解客户的需求并传达小鹏汽车服务宗旨;
4、分析管理接待客户档案,了解客户潜在服务需求,建立良好的客户关系;
5、负责接待客户的满意度执行并处理日常客户抱怨。
任职要求:
1、大专及以上学历,从事维修服务接待工作3年以上;
2、形象气质佳,具有良好的服务意识,较强的人际交往及沟通能力;
3、具备常见的故障检查诊断技能;
4、具备娴熟的售后营销技巧;
5、熟练操作计算机及DMS系统操作;
6、熟悉车辆保险及理赔务流程;
职位要求
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投递
XPENG

About XPENG

XPeng is a leading Chinese Smart EV company that designs, develops, manufactures, and markets Smart EVs that appeal to the large and growing base of technology-savvy middle-class consumers. Its mission is to drive Smart EV transformation with technology and data, shaping the mobility experience of the future. In order to optimize its customers’ mobility experience, XPeng develops in-house its full-stack advanced driver-assistance system technology and in-car intelligent operating system, as well as core vehicle systems including powertrain and the electrical/electronic architecture. XPeng is headquartered in Guangzhou, China. In 2021, the Company established its European headquarters in Amsterdam, along with other dedicated offices in Copenhagen, Munich, Oslo, and Stockholm.The Company’s Smart EVs are mainly manufactured at its plant in Zhaoqing and Guangzhou,Guangdong province.

For more information, please visit https://heyxpeng.com.

Industry
Automotive & Mobility
Company Size
1,001-5,000 employees
Headquarters
Guangzhou, CN
Year Founded
2014
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