Job Description

开封乐园客服票务领班

开封

社招

全职

体验业务运营

职位 ID：A179649

职位描述

-统筹客服票务班组日常运营，落地乐园一线运营标准，负责班组排班分工与运营调度，保障票务入口及客服区域高效有序运转；
-负责检票口、客服区客流疏导与秩序维护，常态化巡检服务、卫生、标识等环节，对发现的问题即时整改，统一服务标准；
-围绕乐园二次消费目标，带领班组开展套票、年卡、增值服务等产品的现场推介，维护点位陈列与物料，助力经营指标落地；
-熟练操作票务核销、零售收银等一线系统并指导员工规范使用，准确填写巡检、交接及数据类台账，保障运营记录完整可追溯；
-落实票务区域日常安全自查，排查设备与场地隐患、规范员工操作，独立处置轻微突发情况与简单客诉，重大问题及时上报跟进；
-负责班组新员工岗位带教，协助主管开展团队培训与日常管理，联动各岗位协同完成现场运营保障工作。

职位要求

-大专及以上学历，有1年及以上主题乐园、景区、文旅项目一线运营工作经验，具备检票、客服、票务班组领班/组长管理经验者优先；
-熟悉乐园开闭园流程、票务核销规则、游客服务标准，熟练掌握主流票务系统操作，有现场客流管控与秩序维护经验；
-具备基础的经营意识与服务转化能力，有较强的沟通表达、情绪管控与客诉处理能力，能耐心应对游客各类咨询与异议；
-工作细心负责，执行力强，能独立填写运营报表与交接台账；具备基础的团队管理与带教能力，有责任心与集体意识；
-能适应轮班制、早晚班、节假日及暑期旺季在岗工作，抗压能力强，服从园区统一调度与管理。

投递

About iQIYI.com

Launched on April 22, 2010, iQIYI is known for its high standards for quality, as well as its youthful and stylish branding. iQIYI has since achieved worldwide popularity and built up a massive userbase, allowing the company to constantly innovate across all areas of its business: technology, content, marketing and product development.

iQIYI listed on NASDAQ on March 29, 2018, with the ticker symbol of “IQ”. The company’s comprehensive entertainment ecosystem provides users with services such as e-commerce, comics, literature, online games, ticket sales and short videos. We have a diversified business model, and are leading power in China’s online video industry.

Vision

To Be a Great Tech-based Entertainment Company

Brand Keywords

Quality Youth Style

Corporate Culture

Think Simple & Act Direct

Industry

IT & Software

Company Size

1,001-5,000 employees

Headquarters

北京市, CN

Year Founded

2010

Website

iqiyi.com

Social Media