Anhui Eagoal New Energy Group Co., Ltd.

客诉处理专员

Anhui Eagoal New Energy Group Co., Ltd.  •  Onsite  •  1 day ago
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Job Description

客诉处理专员
合肥
全职
职能 / 支持 - 客服
职位描述
岗位职责:
1、负责接听电话,处理换电过程中遇到的问题。协助解决设备故障等,以确保客户在换电过程中达到满意的服务体验;
2、每周针对逾期、寄存客户回访,便于追回资产及寄存原因;
3、每天登记退款用户原因,便于市场分析;
4、每日登记客户反馈问题、便于品质、生产、市场分析;
5、每月回访用户我司产品使用情况,便于改进;
职位要求
【任职要求】
1、平台客服相关工作经验、灵活运用excel者优先。
2、热爱客服服务工作,有亲和力,有耐心,能认真聆听客户意见并为客户解答疑问
3、思维敏捷,有良好的文字沟通能力和服务意识。
4、有较强的抗压能力
投递
Anhui Eagoal New Energy Group Co., Ltd.

About Anhui Eagoal New Energy Group Co., Ltd.

Anhui Eagoal New Energy Group Co., Ltd. is a group company integrating manufacturing, operation, service and investment in the field of new energy.

Founded in 2011, located in Hefei New Station High-tech Industrial Development Zone, Anhui Province, China.

Our core business sectors including energy storage system, power battery, intelligent battery swapping, etc. Forming an information-based, systematic and digitalised ecological industry chain system.

Industry
Manufacturing & Production
Company Size
1-10 employees
Headquarters
Hefei, CN
Year Founded
2011
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