Xiaomi Technology

区域客服运营

Xiaomi Technology  •  Beijing, CN (Onsite)  •  1 day ago
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Job Description

区域客服运营
北京
校招
正式
运营类
2027届校园招聘计划
职位描述
1.站点运营监督与指标交付
监测各区域客服运营,搭建数据监测体系。根据业务变化调整运营策略,确保关键指标达成;建立风险预警机制,如旺季人力调配,保障服务质量;
2.客户体验提升
剖析用户案例,挖掘痛点需求。从服务流程、话术等多维度优化体验,收集区域侧反馈转化为改进措施;
3.跨部门协作与问题解决
联动产品研发、销售、物流、售后等部门,解决客服运营各类问题,提升用户满意度;
4.数据跟踪与分析
跟踪客服响应时间、问题解决率等运营数据,挖掘问题与机会,以数据驱动运营决策,提升服务效率与质量;
5.新建站规划及跟进
调研市场,制定建站方案,把控项目进度,保障新建站服务顺利开展及按时交付。
职位要求
1.具备良好的英语听说读写能力,可使用英语开展日常工作沟通、文档处理与业务协作;
2.具有良好的沟通能力和协同能力。
投递
Xiaomi Technology

About Xiaomi Technology

Xiaomi Corporation was founded in April 2010 and listed on the Main Board of the Hong Kong Stock Exchange on July 9, 2018 (1810.HK). Xiaomi is a consumer electronics and smart manufacturing company with smartphones and smart hardware connected by an IoT platform at its core.

Embracing our vision of “Make friends with users and be the coolest company in the users’ hearts”, Xiaomi continuously pursues innovations, high-quality user experience and operational efficiency. The company relentlessly builds amazing products with honest prices to let everyone in the world enjoy a better life through innovative technology.

Xiaomi is one of the world's leading smartphone companies. The company has also established the world’s leading consumer AIoT (AI+IoT) platform,reached 558 million smart devices connected to its platform (excluding smartphones,laptops and tablets) as of September 30 2022. Xiaomi products are present in more than 100 countries and regions around the world. In August 2022, Xiaomi was included in the Fortune Global 500 list for the fourth year in a row, ranking 266th. The company is the fastest-rising Chinese technology conglomerate during the four-year period.

Xiaomi is a constituent of the Hang Seng Index, Hang Seng China Enterprises Index, Hang Seng TECH Index and Hang Seng China 50 Index.

Industry
IT & Software
Company Size
10,000+ employees
Headquarters
Beijing, CN
Year Founded
2010
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