Bambu Lab

中国区技术支持

Bambu Lab  •  Shenzhen, CN (Onsite)  •  3 days ago
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Job Description

中国区技术支持
Shenzhen
热招职位
Responsibilities
1. 负责国内寄修工单的及时响应,与用户良好互动,提供技术解决方案和工单进展信息
2. 及时洞察用户需求,针对风险状态精准识别并快速反馈相关同事进一步闭环解决
3. 对常见问题和典型案例(用户需求)进行梳理,从售后端推动产品功能优化和服务量改善;
4. 参与部门技术知识库搭建、技术培训等专项业务
5. 对用户(在线评价)满意度指标负责
Qualifications
1. 大专及以上学历,有消费电子、家电或同行业售后技术支持相关经验
2. 沟通表达与临场应变能力强,逻辑清晰,能快速抓取用户核心诉求并给出专业解决方案
3. 工作责任心强,对待用户问题、项目事项全程跟进负责,不推诿、不拖延
4. 心态积极正向,充满正能量,面对用户异议、项目突发难题保持耐心,主动推进问题解决
5. 擅长总结归纳,具备文档撰写、知识库搭建、内部培训输出能力
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Bambu Lab

About Bambu Lab

Bambu Lab is a consumer tech company focusing on desktop 3D printers. Its state-of-the-art 3D printers offer a feature-rich first-class experience for a global community of 3D printing makers, aiming to break the barriers between the digital and physical worlds and bring creativity to a whole new level. Bambu Lab sells its 3D printers, filaments, and accessories on its official website, serving customers across 30+ countries.

Our Team

Our story started with the gathering of a team of 3D printing fans, who are also expert engineers in robotics, artificial intelligence, materials science, and internet industries. Our team is experienced in building high-tech products that bring positive impacts to the world. From the start, we have been dedicated to making cutting-edge technology affordable with advanced know-how and high production quality. We see ourselves as part of the ecosystem and are delighted to learn from and share knowledge with the 3D printing community. Our team's passion lies also in the commitment to creating the next generation of eco-friendly 3D printers - pushing the industry toward a future with a much lower carbon-footprint.

Industry
Hardware & Semiconductors
Company Size
51-200 employees
Headquarters
深圳市, CN
Year Founded
2020
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