Bambu Lab

电商服务代表

Bambu Lab  •  Onsite  •  4 days ago
Apply
AI can make mistakes so check important info. Chat history is never stored.

Job Description

电商服务代表
深圳
正式
客户关系
27届秋招(非研发类)
职位描述
1. 作为服务团队与电商运营、物流团队的核心接口,确保销售节奏、物流交付体验与服务资源实时对齐;
2. 深入理解海外电商平台运营规则与用户场景,结合服务SOP及知识库,承接面向客服团队的宣导与培训;
3. 系统性归集用户反馈,识别核心问题与机会点,输出优化方案并跨部门推动落地;
4. 参与服务策略与服务条款的制定,保障大促及活动期间服务质量稳定达标;
5. 持续跟踪改善效果,形成数据复盘,驱动服务体验的持续提升。
职位要求
基本条件
1. 本科及以上学历,应届毕业生;
2. 英语六级及以上,具备流利的英语书面与沟通能力;
3. 对海外电商平台(Shopify、亚马逊、TikTok Shop等)有基本了解或相关实习/项目经验。
核心素质
1. 有强烈的问题意识,能主动发现问题、拆解根因并推动改善;
2. 沟通协调能力强,能在多方需求之间找到平衡并高效推进;
3. 具备基础数据分析能力,能用数据说话、支撑决策。
加分项
1. 有服务运营、用户运营、电商客服或物流相关实习经验;
2. 有海外用户接触或跨文化沟通经验。
投递
Bambu Lab

About Bambu Lab

Bambu Lab is a consumer tech company focusing on desktop 3D printers. Its state-of-the-art 3D printers offer a feature-rich first-class experience for a global community of 3D printing makers, aiming to break the barriers between the digital and physical worlds and bring creativity to a whole new level. Bambu Lab sells its 3D printers, filaments, and accessories on its official website, serving customers across 30+ countries.

Our Team

Our story started with the gathering of a team of 3D printing fans, who are also expert engineers in robotics, artificial intelligence, materials science, and internet industries. Our team is experienced in building high-tech products that bring positive impacts to the world. From the start, we have been dedicated to making cutting-edge technology affordable with advanced know-how and high production quality. We see ourselves as part of the ecosystem and are delighted to learn from and share knowledge with the 3D printing community. Our team's passion lies also in the commitment to creating the next generation of eco-friendly 3D printers - pushing the industry toward a future with a much lower carbon-footprint.

Industry
Hardware & Semiconductors
Company Size
51-200 employees
Headquarters
深圳市, CN
Year Founded
2020
Social Media