Li Auto

用户关怀经理

Li Auto  •  Onsite  •  4 days ago
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Job Description

用户关怀经理
北京
全职
智能制造 / 工业互联网 / 工业自动化
职位描述
1. 负责诉处理及业务管理工作,对投诉升级、舆情等指标负责; 2. 建立重大事件体验管理机制,与各业务方联动,确保问题及时准确高效处置,提供合理建议及解决方案; 3. 负责处理工商等政府机构转办的投诉事件; 4. 负责对投诉及赔付事件进行深度分析,为业务及产品优化提供建设性意见,通过运营策略调整和推动流程改善,降低投诉及舆情发生率提升服务体验; 5. 对区域内多发案件进行识别分析,并据此制定可行性措施,推动前端改善。 6. 负责建立并迭代面向一线区域的投诉培训机制,提升区域门店投诉处理能力
职位要求
1. 8年以上投诉处理经验,具有较强抗压能力; 2. 优秀的问题分析和解决能力、注重细节,能够根据案件发生区域及案件调遣需求机动差旅; 3. 对客户及内部利益相关者进行管理和联系,有效地解决客户问题,确保所有参与者遵守项目期限; 4. 具有团队意识和大局观,与内部团队合作,获取并收集外部信息,具有处理多重任务和总结复杂情况的能力,可以灵活快速地适应变化; 熟悉电动汽车构造,客户关系管理,汽车,工程,法律专业背景优先,对智能驾驶有一定了解,拓展学习车辆系统专业知识;熟悉当地人文环境,在当地有一定资源与人脉。
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Li Auto

About Li Auto

Founded on July. 1, 2015, Li Auto's brand mission is to "Be Proactive, Change the World".

We are dedicated to providing families with safer, more comfortable, and more convenient smart EVs through breakthrough innovations in products, technologies, and business models. By Oct. 18, 2024, Li Auto achieved the milestone of one million vehicle deliveries in just 58 months, setting a new record for the fastest one million deliveries in China's luxury car market.

We see cars evolving from transportation in the Industrial Age into spatial robots in the age of AI. And we fuse the physical and digital worlds through AI, turning limited car space into infinite experiences. Our goal isn't just to transform the automotive industry through cutting-edge AI technologies, but also bring the benefits of AI to every family.

Join us in pushing growth boundaries and realizing our vision of "To Become a World-Leading Embodied AI Enterprise."!

Industry
Automotive & Mobility
Company Size
1,001-5,000 employees
Headquarters
Beijing, CN
Year Founded
2015
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