Li Auto

海外售后技术支持

Li Auto  •  Onsite  •  4 days ago
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Job Description

海外售后技术支持
北京
全职
智能制造 / 工业互联网 / 工业自动化
职位描述
1.负责区域售后技术支持体系的0-1搭建与运营;搭建并持续优化海外技术支持流程、响应机制与分级支持体系(L1/L2/L3);明确总部与区域、本地经销商/服务商之间的技术支持边界与协作模式。
2.承担海外复杂/疑难技术问题的技术牵头与闭环管理,牵头处理区域内重大、疑难、批量性技术问题;协同研发、质量、供应链等总部团队推动问题分析、根因定位与解决方案落地;输出标准化技术解决方案,反哺技术公告、维修方案及培训内容。
3.推动产品在海外市场的可维修性与适应性持续改进,从海外真实使用场景出发,识别与国内差异化的维修性、可靠性问题;将海外问题系统性反馈至研发侧,推动设计、软件及服务策略优化。
4.建设并赋能海外服务网络的技术能力,设计并实施海外技术培训体系(线上+线下),提升经销商/服务商技术能力;指导区域技术工程师和本地技术骨干成长,形成可复制的人才梯队。
5.支持海外市场规模化发展,在新市场进入阶段,参与服务能力评估、技术标准制定及首批技术支持策略规划;为海外业务快速扩张提供稳定、可持续的技术支持能力。
职位要求
1. 本科及以上学历,车辆工程、机械、机电一体化、自动化等理工类相关专业;
2. 5年以上汽车售后/技术支持相关经验,有新能源/智能电动车经验优先;
3. 熟悉整车结构及核心系统(三电系统、智能驾驶、车身电子等);
4. 熟悉海外售后业务模式,具备海外市场或跨区域支持经验;
5. 具备良好的跨文化沟通能力,英语可作为工作语言(其他小语种为加分项);
6. 逻辑清晰,抗压能力强,能够适应快节奏、0-1搭建型工作环境。
投递
Li Auto

About Li Auto

Founded on July. 1, 2015, Li Auto's brand mission is to "Be Proactive, Change the World".

We are dedicated to providing families with safer, more comfortable, and more convenient smart EVs through breakthrough innovations in products, technologies, and business models. By Oct. 18, 2024, Li Auto achieved the milestone of one million vehicle deliveries in just 58 months, setting a new record for the fastest one million deliveries in China's luxury car market.

We see cars evolving from transportation in the Industrial Age into spatial robots in the age of AI. And we fuse the physical and digital worlds through AI, turning limited car space into infinite experiences. Our goal isn't just to transform the automotive industry through cutting-edge AI technologies, but also bring the benefits of AI to every family.

Join us in pushing growth boundaries and realizing our vision of "To Become a World-Leading Embodied AI Enterprise."!

Industry
Automotive & Mobility
Company Size
1,001-5,000 employees
Headquarters
Beijing, CN
Year Founded
2015
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