Li Auto

【外援】接待专家

Li Auto  •  Onsite  •  4 days ago
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Job Description

【外援】接待专家
成都
外包
生产 / 制造 / 加工
职位描述
1、负责到店用户车辆接待、问诊、检测登记,精准记录车辆故障、客户需求,规范开具施工工单,全程跟进车辆维修、保养进度
2、主动与用户沟通车辆车况、维修方案、施工项目、费用明细及交车时间,及时同步维修进度,解答客户用车、养车相关疑问,做好用户情绪维护与服务跟进
3、依托售后场景,开展保养、延保、养护项目等增值业务推介,完成门店既定售后销售指标与业绩任务
4、负责用户关系维护,做好老客户回访、流失客户激活、客户邀约到店等工作,提升用户满意度
职位要求
1、服务意识优异,沟通主动高效
具备极强的客户服务意识,懂得换位思考,善于倾听客户诉求,对待客户热情耐心、细致周到。能够主动对接客户需求、主动跟进服务流程、主动解决客户问题,不被动等待客户问询,擅长高效沟通、化解客户疑虑与售后异议,维护良好的客情关系,打造优质客户服务体验。
2、业务扎实过硬,销售能力突出
熟悉汽车售后保养、维修基础业务流程,具备扎实的业务落地能力,可快速精准完成车辆接待、工单处理、进度跟进等基础工作。同时具备优秀的市场营销与销售思维,善于挖掘客户潜在需求,敢于推介售后增值项目,具备较强的谈单、逼单与业绩攻坚能力,能高效完成个人及团队销售业绩指标。
3、敬业责任心强,工作积极主动
具备高度的职业素养与敬业精神,认同汽车售后行业工作节奏,责任心、执行力极强。工作不推诿、不拖沓、不消极躺平,拥有主动做事、主动担当、主动复盘的工作思维,积极配合门店各项工作安排,主动承担岗位相关工作任务,主动对接团队协作事宜
4、作风踏实肯干,抗压稳定性佳
为人踏实稳重、吃苦耐劳,做事认真细致、务实靠谱,能够沉下心深耕售后岗位工作。适应汽车4S店售后常态化工作节奏,具备良好的抗压能力与职业稳定性,无浮躁心态,愿意长期稳定发展,脚踏实地深耕业务、积累客户、冲刺业绩。
5、基础任职条件
年龄30-35岁,女性优先,本科及以上学历,中高端汽车4S店售后SA工作经验4年以上,形象气质良好,谈吐得体,熟练使用基础办公软件
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Li Auto

About Li Auto

Founded on July. 1, 2015, Li Auto's brand mission is to "Be Proactive, Change the World".

We are dedicated to providing families with safer, more comfortable, and more convenient smart EVs through breakthrough innovations in products, technologies, and business models. By Oct. 18, 2024, Li Auto achieved the milestone of one million vehicle deliveries in just 58 months, setting a new record for the fastest one million deliveries in China's luxury car market.

We see cars evolving from transportation in the Industrial Age into spatial robots in the age of AI. And we fuse the physical and digital worlds through AI, turning limited car space into infinite experiences. Our goal isn't just to transform the automotive industry through cutting-edge AI technologies, but also bring the benefits of AI to every family.

Join us in pushing growth boundaries and realizing our vision of "To Become a World-Leading Embodied AI Enterprise."!

Industry
Automotive & Mobility
Company Size
1,001-5,000 employees
Headquarters
Beijing, CN
Year Founded
2015
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