Li Auto

【外援】门店维修支持

Li Auto  •  Onsite  •  4 days ago
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Job Description

【外援】门店维修支持
宿迁
外包
生产 / 制造 / 加工 - 机械设计 / 制造 / 维修
职位描述
1. 负责预约用户来店前确认,上门服务前确认,接待来访用户,初步了解客户需求; 2. 引导用户并协助维修专家/专员办理车辆维修手续; 3. 维护用户休息区等用户接触区域的环境及秩序,保持服务区域高级感; 4. 主动向用户提供休息区餐饮、休闲设施使用等服务,休息区改善提升; 5. 关注店内等待用户,及时与用户传递车辆维修进度等信息,做好用户现场沟通协调; 6. 面访用户,获取用户需求及服务满意度状态,及时向维修主管或店长传递用户在店等待状态; 7. 完成线下服务活动的准备工作,并在实施阶段进行过程管理; 8. 及时响应客服/零售/交付端不定时通知的联络用户的需求,对接客服/授权钣喷中心,协调道路救援资源; 9. 及时响应用户致电维修中心的问题答疑/信息传递; 10. 对接授权钣喷中心,负责授权钣喷中心维修后的远程诊断; 11. 定时完成维修中心需求的各类日报信息提交; 12. 完成维修主管/店长交办的其他工作。
职位要求

1. 5年以上汽车售后工作经验,具备2年服务顾问经验,熟悉车辆维修流程,具备一定车辆诊断与维修常识或直接维修经验者优先; 2. 大学专科及以上学历,汽车相关专业 (具备国家颁发职业资格等级证书及低压电工证优先,或入职后2个月内考取); 3. 能熟练使用办公软件,具备一定的电脑使用能力,有较强的数据分析能力,报告制作能力; 4. 以用户为导向,具备良好的客户投诉处理经验和能力,具备用户至上的服务理念,并能够提供服务体验提升建议; 5. 语言表达、沟通能力优秀,有较强的沟通及团队合作能力。
投递
Li Auto

About Li Auto

Founded on July. 1, 2015, Li Auto's brand mission is to "Be Proactive, Change the World".

We are dedicated to providing families with safer, more comfortable, and more convenient smart EVs through breakthrough innovations in products, technologies, and business models. By Oct. 18, 2024, Li Auto achieved the milestone of one million vehicle deliveries in just 58 months, setting a new record for the fastest one million deliveries in China's luxury car market.

We see cars evolving from transportation in the Industrial Age into spatial robots in the age of AI. And we fuse the physical and digital worlds through AI, turning limited car space into infinite experiences. Our goal isn't just to transform the automotive industry through cutting-edge AI technologies, but also bring the benefits of AI to every family.

Join us in pushing growth boundaries and realizing our vision of "To Become a World-Leading Embodied AI Enterprise."!

Industry
Automotive & Mobility
Company Size
1,001-5,000 employees
Headquarters
Beijing, CN
Year Founded
2015
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