Li Auto

零售服务体验运营经理

Li Auto  •  Onsite  •  4 days ago
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Job Description

零售服务体验运营经理
北京
全职
销售 - 销售管理
职位描述
1. 智能化产品运营
- 负责智能驾驶/智能座舱/具身智能产品在全国销售门店的落地与运营,统筹相关项目推进,持续提升终端智能化体验,确保产品价值在用户端有效传递。
2. 零售服务体验全链路管理
- 负责全国直营零售体验的全链路运营,搭建并优化服务质检、用户反馈闭环、考核激励、应急处理等管理体系,提升服务效率与问题解决率。
3. 销售团队服务能力建设
- 搭建分层级、专业化的人员服务培训体系,重点提升销售人员的服务意识与软性服务能力,推动高端服务标准在全国门店常态化落地。
4. 市场调研与策略优化
- 关注智能驾驶/智能座舱/具身智能行业动态及竞品趋势,定期开展门店调研与用户研究,结合数据分析,为运营策略优化提供建议。
职位要求
1. 5年以上工作经验,本科及以上学历
2. 有高端服务行业运营或培训管理经验者优先;
3. 对智能驾驶/智能座舱有强烈兴趣,自驱力强,学习探索能力强;
4. 出色的项目管理、跨团队协同及沟通应变能力。
投递
Li Auto

About Li Auto

Founded on July. 1, 2015, Li Auto's brand mission is to "Be Proactive, Change the World".

We are dedicated to providing families with safer, more comfortable, and more convenient smart EVs through breakthrough innovations in products, technologies, and business models. By Oct. 18, 2024, Li Auto achieved the milestone of one million vehicle deliveries in just 58 months, setting a new record for the fastest one million deliveries in China's luxury car market.

We see cars evolving from transportation in the Industrial Age into spatial robots in the age of AI. And we fuse the physical and digital worlds through AI, turning limited car space into infinite experiences. Our goal isn't just to transform the automotive industry through cutting-edge AI technologies, but also bring the benefits of AI to every family.

Join us in pushing growth boundaries and realizing our vision of "To Become a World-Leading Embodied AI Enterprise."!

Industry
Automotive & Mobility
Company Size
1,001-5,000 employees
Headquarters
Beijing, CN
Year Founded
2015
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