XPENG

保修经理/主管

XPENG  •  Onsite  •  3 hours ago
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Job Description

保修经理/主管
广州
全职
海外业务板块
职位描述
1. 负责经销商车辆保修索赔的审核、校验、提交与结算全流程管理。
2. 管控经销商索赔质量,规范申报行为,确保符合公司保修政策与流程。
3. 分析保修数据、故障趋势及索赔案例,识别产品质量问题并同步总部。
4. 对接总部质保与质量团队,跟进索赔审批、技术核查与问题闭环。
5. 开展保修业务审计,指导经销商整改,优化售后保修规范性。
6. 维护经销商日常保修业务沟通,输出数据报表,持续优化保修SOP。
职位要求
1. 熟悉整车结构、零部件故障判定逻辑,精通汽车保修政策与索赔规则。
2. 具备保修数据分析能力,能够通过索赔数据定位产品质量隐患。
3. 沟通协调能力良好,可对接经销商、总部多部门推进索赔核查与整改。
4. 熟练使用 Office 办公软件,会操作 DMS 经销商系统、ERP 系统。
5. 英文流利,可作为工作语言;
投递
XPENG

About XPENG

XPeng is a leading Chinese Smart EV company that designs, develops, manufactures, and markets Smart EVs that appeal to the large and growing base of technology-savvy middle-class consumers. Its mission is to drive Smart EV transformation with technology and data, shaping the mobility experience of the future. In order to optimize its customers’ mobility experience, XPeng develops in-house its full-stack advanced driver-assistance system technology and in-car intelligent operating system, as well as core vehicle systems including powertrain and the electrical/electronic architecture. XPeng is headquartered in Guangzhou, China. In 2021, the Company established its European headquarters in Amsterdam, along with other dedicated offices in Copenhagen, Munich, Oslo, and Stockholm.The Company’s Smart EVs are mainly manufactured at its plant in Zhaoqing and Guangzhou,Guangdong province.

For more information, please visit https://heyxpeng.com.

Industry
Automotive & Mobility
Company Size
1,001-5,000 employees
Headquarters
Guangzhou, CN
Year Founded
2014
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