Li Auto

【外援】【接待专家】

Li Auto  •  Onsite  •  57 minutes ago
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Job Description

【外援】【接待专家】
成都
外包
智能制造 / 工业互联网 / 工业自动化
职位描述
1.负责到店客户车辆的接待、问诊与需求登记,规范开立维修/保养工单
2.对接车间技师,跟进维修与保养进度,及时向客户同步工期、方案及费用
3.负责车辆维修/保养后的结算、交车与使用说明,做好客户疑问解答
4.按标准完成客户回访、咨询响应及投诉处理,保障客户服务体验与满意度
5.维护客户关系,建立良好服务口碑,提升客户复进厂与品牌认可度
6.严格执行门店服务流程、EHS安全及舆情合规管理要求
7.完成上级交办的其他工作事项。
职位要求
1.大专及以上学历,有汽车服务同岗位经验
2.了解汽车基础结构、常规保养项目及4S店售后服务流程
3.沟通表达顺畅,服务意识强,具备良好的客户问题处理能力
4.工作认真负责,执行力强,有团队协作精神与服务耐心
5.具备良好的产品销售能力与技巧
6.能适应售后岗位工作节奏,遵守公司各项管理规章制度
投递
Li Auto

About Li Auto

Founded on July. 1, 2015, Li Auto's brand mission is to "Be Proactive, Change the World".

We are dedicated to providing families with safer, more comfortable, and more convenient smart EVs through breakthrough innovations in products, technologies, and business models. By Oct. 18, 2024, Li Auto achieved the milestone of one million vehicle deliveries in just 58 months, setting a new record for the fastest one million deliveries in China's luxury car market.

We see cars evolving from transportation in the Industrial Age into spatial robots in the age of AI. And we fuse the physical and digital worlds through AI, turning limited car space into infinite experiences. Our goal isn't just to transform the automotive industry through cutting-edge AI technologies, but also bring the benefits of AI to every family.

Join us in pushing growth boundaries and realizing our vision of "To Become a World-Leading Embodied AI Enterprise."!

Industry
Automotive & Mobility
Company Size
1,001-5,000 employees
Headquarters
Beijing, CN
Year Founded
2015
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