Li Auto

交付体验管理

Li Auto  •  Onsite  •  57 minutes ago
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Job Description

交付体验管理
北京
全职
互联网 / 电子 / 网游
职位描述
1.负责交付NSS管理和运营:包含交付NSS运营标准迭代、关键指标日常监控、负向口碑与舆情监控复盘,推进一线闭环改善;
2.负责交付正向口碑管理和运营:制定用户正向口碑运营策略,提升用户在社媒的发帖数量和质量,持续提升用户交付体验满意度;
3.负责交付仪式标准迭代:通过一线调研、市场调研等方式,了解用户需求和竞品交付体验迭代举措,周期性进行交付仪式物料升级迭代,确保用户交付体验满意度;
4.统筹新车上市首批交付活动方案及落地。
职位要求
任职要求:
1.本科及以上学历,有过客户体验、服务运营、供应链、项目管理或相关领域经验的伙伴优先。
2.具备较强的数据敏感度和分析能力(熟练使用Excel,掌握SQL工具为加分项),能从数据中看问题。
3.拥有跨部门推动力与项目管理能力,有共情力与客户视角,并希望长期在交付管理业务发展
4.具有电商、新零售、新能源汽车、消费品、交付等经验者优先考虑。
投递
Li Auto

About Li Auto

Founded on July. 1, 2015, Li Auto's brand mission is to "Be Proactive, Change the World".

We are dedicated to providing families with safer, more comfortable, and more convenient smart EVs through breakthrough innovations in products, technologies, and business models. By Oct. 18, 2024, Li Auto achieved the milestone of one million vehicle deliveries in just 58 months, setting a new record for the fastest one million deliveries in China's luxury car market.

We see cars evolving from transportation in the Industrial Age into spatial robots in the age of AI. And we fuse the physical and digital worlds through AI, turning limited car space into infinite experiences. Our goal isn't just to transform the automotive industry through cutting-edge AI technologies, but also bring the benefits of AI to every family.

Join us in pushing growth boundaries and realizing our vision of "To Become a World-Leading Embodied AI Enterprise."!

Industry
Automotive & Mobility
Company Size
1,001-5,000 employees
Headquarters
Beijing, CN
Year Founded
2015
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