NIO

运营策略(设计)

NIO  •  Onsite  •  1 hour ago
Apply
AI can make mistakes so check important info. Chat history is never stored.

Job Description

运营策略(设计)
上海
社招
全职
用户与服务 - 运营管理
本科及以上
5-7 年
职位描述
1. 运营质量提升:负责运营策略的效果评估与迭代,有条理、有时效的管理运营策略相关文档/文件;
2. 体验项目推动:负责协同相关部门制定相关体验优化改进方案并跟踪落地效果;
3. 多品牌服务运营:负责新站型/新车型/新电池的服务运营导入及验收并编写相应的服务流程/SOP;
4. 体验影响因素的识别与应对:负责识别与评估产品/功能体验风险并适时干预,输出运营侧需求、建议;
职位要求
1. 本科及以上学历,5年以上服务体验/用户体验运营相关经验,有和产品/研发合作推动落地项目的经验;
2. 创新意识强,乐于探索新路径、新模式,并快速验证效果,对服务体验工作有热情、有信念;
3. 以用户为中心,具备同理心和共情能力,能从用户视角思考问题;
4. 熟悉用户体验体系搭建、流程治理与标准落地逻辑,具备良好的问题复盘与体验优化思维;
5. 数据驱动,能够从数据中洞察问题、衡量风险和收益,独立输出体验分析与优化方案。
投递
NIO

About NIO

NIO is a pioneer and a leading company in the premium smart electric vehicle market. Founded in November 2014, NIO’s mission is to shape a sustainable and brighter future together. NIO aims to build a community starting with smart electric vehicles to share joy and grow together with users.

NIO designs, develops, jointly manufactures and sells premium smart electric vehicles, driving innovations in next-generation technologies in autonomous driving, digital technologies, electric powertrains and batteries. NIO differentiates itself through its continuous technological breakthroughs and innovations, such as its industry-leading battery swapping technologies, Battery as a Service, or BaaS, as well as its proprietary autonomous driving technologies and Autonomous Driving as a Service, or ADaaS.

NIO’s models for sale include the all-new smart electric flagship SUV ES8, the smart electric flagship coupe SUV EC7, the smart electric mid-large SUV ES7, the smart electric flagship sedan ET7, the all-new smart electric all-round SUV ES6, the all-new smart electric coupe SUV EC6, the smart electric mid-sized sedan ET5, and the smart electric tourer ET5T.

Industry
Unknown
Company Size
5,001-10,000 employees
Headquarters
Jiading, CN
Year Founded
Unknown
Website
nio.com
Social Media