iQIYI.com

海外客服实习生(英语)

iQIYI.com  •  Onsite  •  1 hour ago
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Job Description

海外客服实习生(英语)
重庆
校招
实习
客服、审核与运营支持 - 客服
日常实习生招聘
职位 ID:A109642
职位描述
- 通过邮件/SNS在线对话的方式,受理来自海外各个地区的用户咨询、建议及投诉等相关事宜;
- 了解各个地区的用户需求及建议,并通过翻译转化,无障碍的与用户进行邮件SNS在线沟通;
- 对用户的各项反馈保持敏感性,及时记录并反馈至相关团队,以确保为海外用户提供更加优质的服务;
- 记录用户需求,协助产品优化,做好用户与产品之间的沟通桥梁。
职位要求
- 本科及以上学历的在校生,英语相关专业优先;
- 具有良好的英语阅读和书写能力;
- 具备较强的学习能力,能快速学习相关业务知识;
- 具备较强的耐心、包容心且具备较强的服务意识、团队合作意识。
上班时间:9:00-18:00(上五休二,轮休)
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iQIYI.com

About iQIYI.com

Launched on April 22, 2010, iQIYI is known for its high standards for quality, as well as its youthful and stylish branding. iQIYI has since achieved worldwide popularity and built up a massive userbase, allowing the company to constantly innovate across all areas of its business: technology, content, marketing and product development.

iQIYI listed on NASDAQ on March 29, 2018, with the ticker symbol of “IQ”. The company’s comprehensive entertainment ecosystem provides users with services such as e-commerce, comics, literature, online games, ticket sales and short videos. We have a diversified business model, and are leading power in China’s online video industry.

Vision

To Be a Great Tech-based Entertainment Company

Brand Keywords

Quality Youth Style

Corporate Culture

Think Simple & Act Direct

Industry
IT & Software
Company Size
1,001-5,000 employees
Headquarters
北京市, CN
Year Founded
2010
Website
iqiyi.com
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