iQIYI.com

开封乐园计划品质岗

iQIYI.com  •  Onsite  •  20 hours ago
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Job Description

开封乐园计划品质岗
开封
社招
全职
体验业务运营
职位 ID:A228594
职位描述
-运营计划管理:结合客流预测编制日常及节假日运营排班、保障方案,动态调整岗位与人力排布,保障高峰时段运营有序衔接;
-品质体系落地:搭建并维护园区服务品质标准,制定巡检制度,每日对服务规范、环境卫生、运营秩序等开展巡检,跟踪问题整改闭环;
-流程优化培训:梳理优化各运营岗位作业流程,组织开展服务品质培训与考核,提升一线团队服务标准化水平;
-数据复盘改进:统计运营、客诉、满意度等数据,定期输出品质分析报告,识别运营痛点并推动落地改进措施;
-专项活动保障:配合节庆活动、大型项目制定运营保障方案,全程跟进品质验收,活动后完成运营复盘与优化;
-跨部门协同:联动运营、维保、游客服务等部门,协同解决运营品质问题,跟进服务类客诉的溯源与整改。
职位要求
-大专及以上学历,1-2 年品质管控、运营管理相关经验,有主题乐园、文旅景区、大型商业体从业经验优先;
-熟悉品质巡检流程与标准制定逻辑,具备数据统计分析能力,能熟练使用 Office 办公软件;
-责任心强,具备敏锐的问题识别能力与执行力,能推动问题落地整改;
-具备良好的跨部门沟通协调能力,能适应倒班、节假日在岗,抗压能力强。
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iQIYI.com

About iQIYI.com

Launched on April 22, 2010, iQIYI is known for its high standards for quality, as well as its youthful and stylish branding. iQIYI has since achieved worldwide popularity and built up a massive userbase, allowing the company to constantly innovate across all areas of its business: technology, content, marketing and product development.

iQIYI listed on NASDAQ on March 29, 2018, with the ticker symbol of “IQ”. The company’s comprehensive entertainment ecosystem provides users with services such as e-commerce, comics, literature, online games, ticket sales and short videos. We have a diversified business model, and are leading power in China’s online video industry.

Vision

To Be a Great Tech-based Entertainment Company

Brand Keywords

Quality Youth Style

Corporate Culture

Think Simple & Act Direct

Industry
IT & Software
Company Size
1,001-5,000 employees
Headquarters
北京市, CN
Year Founded
2010
Website
iqiyi.com
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