Xiaomi Technology

智能客服负责人

Xiaomi Technology  •  Onsite  •  1 hour ago
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Job Description

智能客服负责人
北京
社招
全职
职位 ID:A01625
职位描述
岗位职责
同时熟悉客服业务和智能领域,牵头制定小米智能客服体系中长期业务发展规划,明确阶段目标与落地路径
通过深入学习和挖掘现有客服体系业务场景智能化机会点,持续推进AI龙虾能力在客服体系的落地,包含AI客服、AI质检、AI辅助、智能排班等各个客服业务板块
推动客服流程智能化改造,实现从"人找服务"到"服务找人"的转变,探索Agent、RAG等新技术在客服场景的应用边界
对客服机器人拦截率和满意度承担直接责任,对客服包含人工整体体验和效率指标负责
职位要求
任职要求
本科及以上学历,计算机、人工智能、管理学等相关专业优先
8年以上智能客服/对话式AI/NLP相关领域经验,深度理解智能客服技术栈(NLP/大模型/知识图谱/对话管理),操盘过中大型客服中心智能化转型实践
3年以上团队管理经验,有头部互联网/科技公司智能客服体系建设经验者优先
出色的跨部门协调与资源整合能力,强数据驱动思维,能用数据说话、用结果证明
投递
Xiaomi Technology

About Xiaomi Technology

Xiaomi Corporation was founded in April 2010 and listed on the Main Board of the Hong Kong Stock Exchange on July 9, 2018 (1810.HK). Xiaomi is a consumer electronics and smart manufacturing company with smartphones and smart hardware connected by an IoT platform at its core.

Embracing our vision of “Make friends with users and be the coolest company in the users’ hearts”, Xiaomi continuously pursues innovations, high-quality user experience and operational efficiency. The company relentlessly builds amazing products with honest prices to let everyone in the world enjoy a better life through innovative technology.

Xiaomi is one of the world's leading smartphone companies. The company has also established the world’s leading consumer AIoT (AI+IoT) platform,reached 558 million smart devices connected to its platform (excluding smartphones,laptops and tablets) as of September 30 2022. Xiaomi products are present in more than 100 countries and regions around the world. In August 2022, Xiaomi was included in the Fortune Global 500 list for the fourth year in a row, ranking 266th. The company is the fastest-rising Chinese technology conglomerate during the four-year period.

Xiaomi is a constituent of the Hang Seng Index, Hang Seng China Enterprises Index, Hang Seng TECH Index and Hang Seng China 50 Index.

Industry
IT & Software
Company Size
10,000+ employees
Headquarters
Beijing, CN
Year Founded
2010
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