Tiger Brokers

客服产品经理

Tiger Brokers  •  Beijing, CN (Onsite)  •  2 hours ago
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Job Description

客服产品经理
Beijing
Full-time
Product / Planning / Project management - Product manager
Responsibilities
【你需要做的】
1、负责客服知识库架构与分类体系设计,搭建知识全生命周期管理规范,沉淀可迭代的标准化知识体系;
2、基于客服对话数据萃取业务问题与优质服务案例,制定标注与质量标准,完成业务知识结构化沉淀;
3、建立知识库效果评估指标体系,通过数据复盘持续迭代优化内容,构建知识运营闭环;
4、协同业务、算法与数据团队落地知识库场景应用,赋能客服团队,实现服务体验与效率提升。
Qualifications
【你需要具备的】
1、本科及以上学历,3年以上相关经验;
2、有智能客服、知识库、对话产品、客服SaaS或AI应答相关产品经验;
3、具备数据敏感度,掌握SQL或数据看板基础分析能力,可通过对话数据挖掘业务规律与问题;
4、良好的结构化思维,能够将业务经验拆解为标准化、体系化的知识框架;
5、具备良好的跨团队推进能力、业务同理心。
【加分项】
1、有金融、证券行业客服及智能服务业务背景优先,有知识库从0到1搭建落地经验优先;
2、了解大模型、RAG、向量检索等相关技术;
3、有客服提效、服务转化、问题解决率提升等可量化项目成果优先。
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Tiger Brokers

About Tiger Brokers

Tiger Brokers (Nasdaq: TIGR), founded in 2014, is a leading online brokerage with a focus on redefining global investing with technologies for the next generation.

Since our inception, the company has relentlessly offered a superior user experience to let everyone enjoy efficient and smart global investing, by bringing a multitude of quality financial products and services across brokerage, employee stock ownership plan (ESOP) management, investment banking, wealth management, investor community, and investor education in our pursuit of becoming a world-leading online brokerage.

We strive to elevate financial technology R&D to a new level. While we inherit the best traditions from the financial sector and blend them with the best minds of tech experts, we develop our own technology infrastructure—an aggregation that enables multi-currency trading of various products across markets, guaranteeing our reliable, secure, and scalable services are accessible to all with low latency.

Currently, we serve over 9 million users and 2 million account holders worldwide on our flagship platform “Tiger Trade”, own 59 licenses and qualifications in different markets, and have over 1,000 employees on the team in Australia, China, New Zealand, Singapore, and the US. In 2019, the company was listed on Nasdaq as UP Fintech Holding Limited under the ticker TIGR.

For more information about Tiger Brokers as a company, please visit itigerup.com. For inquiries, please contact press@tigerbrokers.com.

Industry
Finance & Insurance
Company Size
501-1,000 employees
Headquarters
Singapore, SG
Year Founded
Unknown
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