Xiaomi Technology

售后数字化产品专家

Xiaomi Technology  •  Onsite  •  5 hours ago
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Job Description

售后数字化产品专家
北京
社招
全职
职位 ID:A230004
职位描述
1. 系统整体规划与战略落地:基于公司海外售后业务战略,负责售后数字化系统中长期规划与整体架构设计,覆盖工单、网点、备件、服务产品、财务结算、数据治理、工程师赋能等核心模块,搭建适配全球业务的售后数字化体系。
2. 业务需求统筹与系统设计落地:统筹海外售后业务需求挖掘与拆解,联动各团队完成售后系统方案设计、流程优化与落地评审,解决跨区域、跨模块协同问题,输出适配海外售后业务的数字化解决方案。
3. 系统运营与持续优化迭代:搭建售后系统运营与数据监控体系,持续跟踪系统运行状态与业务效果,结合数据与业务反馈迭代优化系统功能与运营策略,持续为售后业务提效赋能。
4. 跨部门协同与体系标准化建设:对接海内外上下游业务及研发团队,统筹资源推进项目落地,搭建售后系统标准化流程与数据规范,支撑全球售后业务规模化、标准化发展。
5. 行业洞察与技术创新赋能:跟进行业数字化、智能化趋势,探索AI、大数据等新技术在售后场景的落地应用,通过技术创新实现售后业务降本、提质、提效。
职位要求
1. 学历与经验背景:本科及以上学历,5年以上3C消费电子售后数字化、系统规划相关经验,具备大型售后数字化项目搭建迭代经验,有团队管理、国际化售后业务经验者优先。
2. 业务能力要求:熟悉3C售后全链路业务,精通网点管理、工程师赋能、备件履约、工单流转、服务产品设计等核心模块,具备独立拆解复杂业务、输出落地型数字化方案的能力。
3. 团队与统筹管理能力:具备4-6人团队管理经验,擅长人员培养与目标管理,拥有优秀的跨部门沟通、资源统筹与风险把控能力,可高效推动复杂项目落地。
4. 专业核心能力:逻辑清晰、数据分析能力扎实,具备良好的业务拆解与创新能力,对智能化新技术敏感,擅长结合业务落地数字化创新方案。
5. 资质与综合素质:持有PMP、ACP等项目或产品相关认证优先,目标感强,具备良好的复盘沉淀与体系搭建能力,适配国际化、快节奏的工作模式。
投递
Xiaomi Technology

About Xiaomi Technology

Xiaomi Corporation was founded in April 2010 and listed on the Main Board of the Hong Kong Stock Exchange on July 9, 2018 (1810.HK). Xiaomi is a consumer electronics and smart manufacturing company with smartphones and smart hardware connected by an IoT platform at its core.

Embracing our vision of “Make friends with users and be the coolest company in the users’ hearts”, Xiaomi continuously pursues innovations, high-quality user experience and operational efficiency. The company relentlessly builds amazing products with honest prices to let everyone in the world enjoy a better life through innovative technology.

Xiaomi is one of the world's leading smartphone companies. The company has also established the world’s leading consumer AIoT (AI+IoT) platform,reached 558 million smart devices connected to its platform (excluding smartphones,laptops and tablets) as of September 30 2022. Xiaomi products are present in more than 100 countries and regions around the world. In August 2022, Xiaomi was included in the Fortune Global 500 list for the fourth year in a row, ranking 266th. The company is the fastest-rising Chinese technology conglomerate during the four-year period.

Xiaomi is a constituent of the Hang Seng Index, Hang Seng China Enterprises Index, Hang Seng TECH Index and Hang Seng China 50 Index.

Industry
IT & Software
Company Size
10,000+ employees
Headquarters
Beijing, CN
Year Founded
2010
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