Xiaomi Technology

汽车客服高级产品经理

Xiaomi Technology  •  Onsite  •  3 hours ago
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Job Description

汽车客服高级产品经理
北京
社招
全职
职位 ID:A126810
职位描述
1. 负责小米汽车客服产品核心模块的规划、设计与落地,涵盖工单系统、呼叫中心、智能客服、智能质检等
2. 深入理解客服业务痛点,通过数据分析驱动产品迭代,持续提升服务效率与用户体验
3. 协同研发、运营、业务团队推动产品落地,确保需求高质量交付
4. 跟踪行业趋势与竞品动态,输出产品规划与路线图
5. 建设并优化客服数据指标体系,支撑运营决策与效能分析
职位要求
1. 3年以上客服产品经验,完整主导过至少2个客服产品模块(工单/呼叫中心/在线客服/智能客服/智能质检等)的设计与迭代
2. 熟悉呼叫中心、IM 在线客服、工单系统、知识库、质检系统、排班系统等客服产品体系
3. 具备扎实的客服产品能力,能够独立负责一个或多个客服产品模块
4. 强执行力,能独立拆解复杂需求并推动落地,有从0到1搭建客服产品的经验优先
5. 有较好的数据分析意识,能通过数据洞察问题并驱动产品优化
6. 良好的跨部门沟通协调能力,能高效联动研发、运营、业务等多团队推送项目落地
7. 对大模型在客服场景的应用有实践经验或较深理解
加分项
- 有新能源汽车行业客服产品经验者优先
- 有智能客服/智能质检/智能排班相关产品经验者优先
- 有大型互联网公司客服体系建设经验者优先
投递
Xiaomi Technology

About Xiaomi Technology

Xiaomi Corporation was founded in April 2010 and listed on the Main Board of the Hong Kong Stock Exchange on July 9, 2018 (1810.HK). Xiaomi is a consumer electronics and smart manufacturing company with smartphones and smart hardware connected by an IoT platform at its core.

Embracing our vision of “Make friends with users and be the coolest company in the users’ hearts”, Xiaomi continuously pursues innovations, high-quality user experience and operational efficiency. The company relentlessly builds amazing products with honest prices to let everyone in the world enjoy a better life through innovative technology.

Xiaomi is one of the world's leading smartphone companies. The company has also established the world’s leading consumer AIoT (AI+IoT) platform,reached 558 million smart devices connected to its platform (excluding smartphones,laptops and tablets) as of September 30 2022. Xiaomi products are present in more than 100 countries and regions around the world. In August 2022, Xiaomi was included in the Fortune Global 500 list for the fourth year in a row, ranking 266th. The company is the fastest-rising Chinese technology conglomerate during the four-year period.

Xiaomi is a constituent of the Hang Seng Index, Hang Seng China Enterprises Index, Hang Seng TECH Index and Hang Seng China 50 Index.

Industry
IT & Software
Company Size
10,000+ employees
Headquarters
Beijing, CN
Year Founded
2010
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