XPENG

服务管家(福建)

XPENG  •  Onsite  •  2 hours ago
Apply
AI can make mistakes so check important info. Chat history is never stored.

Job Description

服务管家(福建)
泉州
全职
新零售板块
职位描述
工作职责:1、城市服务中心售后客户接待人员,负责系统接受400派单,响应客户需求;2、引导并接待客户,协助执行服务流程;3、统筹维修人员,组织排班-派单工作,并监督整个维修流程;4、响应客户在现场的相关需求,协助处理客户投诉或上报升级投诉;5、协助维护维修系统,协助维系客户关系;6、协调现场人员与车辆秩序;7、其他相关职责;任职资格:1、6年以上汽车售后经验,3年以上服务顾问工作经验;2、具备服务顾问经验,熟悉车辆维修流程,具备一定车辆诊断与维修常识或直接维修经验者优先;3、五官端正,综合素养较高;4、专科及以上学历,保险、汽车相关专业;5、有较强的数据分析能力,报告制作能力,熟练使用数据分析工具;6、以客户为导向,具备良好的客户投诉处理经验和能力;7、有较强的沟通及团队合作能力。
职位要求
--
投递
XPENG

About XPENG

XPeng is a leading Chinese Smart EV company that designs, develops, manufactures, and markets Smart EVs that appeal to the large and growing base of technology-savvy middle-class consumers. Its mission is to drive Smart EV transformation with technology and data, shaping the mobility experience of the future. In order to optimize its customers’ mobility experience, XPeng develops in-house its full-stack advanced driver-assistance system technology and in-car intelligent operating system, as well as core vehicle systems including powertrain and the electrical/electronic architecture. XPeng is headquartered in Guangzhou, China. In 2021, the Company established its European headquarters in Amsterdam, along with other dedicated offices in Copenhagen, Munich, Oslo, and Stockholm.The Company’s Smart EVs are mainly manufactured at its plant in Zhaoqing and Guangzhou,Guangdong province.

For more information, please visit https://heyxpeng.com.

Industry
Automotive & Mobility
Company Size
1,001-5,000 employees
Headquarters
Guangzhou, CN
Year Founded
2014
Social Media