XPENG

售后业务流程资深经理

XPENG  •  Onsite  •  2 hours ago
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Job Description

售后业务流程资深经理
广州
全职
营销服板块
职位描述
岗位职责:
【业务流程规范】
1、根据品牌售后运营要求,市场环境变化及内部业务开展需要,定期组织业务流程规范迭代的梳理与修订;
2、根据业务流程规范迭代需求,拉通中台及一线各业务关联方,确保迭代后的流程规范符合售后专业团队(如技术、备件、保险)及区域与门店的实际要求。
【业务检查、审计管理与执行】
1、负责组织业务风险与管控的整体回顾与检讨,结合相关结论,更新迭代检查、审计标准;
2、确保更新迭代的检查、审计标准与执行方法,符合公司法务、风控及各专业团队规范要求;
3、统筹组织、管理业务检查与审计的执行落地,总结相关结果并及时向上披露重大风险项目。
【业务提升专项管理】
1、统筹管理提升专项,拉通各业务条线实现项目制定的合理性,确保按时按质交付;
2、看管提升专项的落地执行,以及执行效果与调整。
岗位要求:
1、本科及以上学历,具备5年以上汽车售后区域统筹或售后门店整体管理经验。汽车工程、工商管理或相关专业优先,有新势力售后服务经验者优先;
2、熟悉售后业务全链路,知悉涉及用户体验,门店经营,生产效率等各方面的核心业务点;
3、具备良好的数据分析能力及经营思维,能够通过数据驱动决策;
4、有较强的自我驱动力和学习能力,具备优秀的沟通协调能力与团队管理能力,能够推动跨部门协作;
5、具备较强的抗压能力,能够在高强度工作环境下保持高效工作状态。
职位要求
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投递
XPENG

About XPENG

XPeng is a leading Chinese Smart EV company that designs, develops, manufactures, and markets Smart EVs that appeal to the large and growing base of technology-savvy middle-class consumers. Its mission is to drive Smart EV transformation with technology and data, shaping the mobility experience of the future. In order to optimize its customers’ mobility experience, XPeng develops in-house its full-stack advanced driver-assistance system technology and in-car intelligent operating system, as well as core vehicle systems including powertrain and the electrical/electronic architecture. XPeng is headquartered in Guangzhou, China. In 2021, the Company established its European headquarters in Amsterdam, along with other dedicated offices in Copenhagen, Munich, Oslo, and Stockholm.The Company’s Smart EVs are mainly manufactured at its plant in Zhaoqing and Guangzhou,Guangdong province.

For more information, please visit https://heyxpeng.com.

Industry
Automotive & Mobility
Company Size
1,001-5,000 employees
Headquarters
Guangzhou, CN
Year Founded
2014
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