XPENG

服务质量运营岗

XPENG  •  Remote  •  2 hours ago
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Job Description

服务质量运营岗
广州
全职
新零售板块
职位描述
作为智能远程诊断服务“中台”⻆⾊,对已有的流程标准进⾏维护和迭代,并通过多种方式对⽇常的运营过程/结果进⾏业务监控、质检、分析,发现业务流程、服务话术、标准等相关问题,同时收集⼀线及总部的相关建议进⾏复盘,提供有价值的解决⽅案,持续进⾏闭环监控,最终达到帮助智能远程诊断服务提升运营效率、服务质量及⼈员效能的⽬的。
- 职责描述:
1. 负责建⽴智能远程诊断服务运营质检机制,通过不同⽅法(如调研、数据分析、听⾳等)对运营过程及结果进⾏监控及分析;
2. 负责针对智能远程诊断服务不同的业务流程建⽴指标监控体系,通过数据识别待优化点,为复盘提供参考依据;
3. 负责帮助智能远程诊断服务发现业务流程、话术、标准、机制等相关问题,通过分析、复盘提供相应的改善⽅案及建议;
4. 负责调⽤内外部资源,将优化⽅案推进落地,并持续监控跟踪对⽅案进⾏验证;
5. 直线指派的其它相关⼯作。
- 任职要求:
6. 本科及以上:3年及以上汽⻋、线上服务、互联⽹相关⾏业经验;
7. 具有流程优化、运营效率优化、⼈员效能优化、质检、投诉相关运营经验;
8. 持有有效驾照且驾驶熟练优先;
9. 掌握汽⻋设备及汽⻋服务相关知识优先;
10. 熟练使⽤office软件,特别是Excel;熟练使⽤数据分析⼯具;
11. 具备数据驱动意识,有极强的数据敏锐度,分析及复盘能⼒,闭环意识;独⽴思考能⼒、逻辑清晰;
12. 具备极强的项⽬推进能⼒、学习能⼒、细⼼责任⼼;内外部沟通能⼒、⻛险意识及抗压能⼒。
职位要求
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投递
XPENG

About XPENG

XPeng is a leading Chinese Smart EV company that designs, develops, manufactures, and markets Smart EVs that appeal to the large and growing base of technology-savvy middle-class consumers. Its mission is to drive Smart EV transformation with technology and data, shaping the mobility experience of the future. In order to optimize its customers’ mobility experience, XPeng develops in-house its full-stack advanced driver-assistance system technology and in-car intelligent operating system, as well as core vehicle systems including powertrain and the electrical/electronic architecture. XPeng is headquartered in Guangzhou, China. In 2021, the Company established its European headquarters in Amsterdam, along with other dedicated offices in Copenhagen, Munich, Oslo, and Stockholm.The Company’s Smart EVs are mainly manufactured at its plant in Zhaoqing and Guangzhou,Guangdong province.

For more information, please visit https://heyxpeng.com.

Industry
Automotive & Mobility
Company Size
1,001-5,000 employees
Headquarters
Guangzhou, CN
Year Founded
2014
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